Ramp Agent High School

Anna Ziglar

*************@*****.*** 929-***-**** Brooklyn, NY

SUMMARY Over 12 years of experience in aviation operations and logistics. Expertise in aircraft marshaling, cargo management, and team leadership, with a strong focus on safety and compliance. Proven ability to train and mentor new hires, ensuring operational efficiency and adherence to company protocols. WORK EXPERIENCE Allstern Connection Queens, N.Y.

Warehouse Agent Feb 2025 - Present

• Load and unload cargo efficiently, ensuring adherence to tight schedules.

• Operate forklifts safely to facilitate cargo movement.

• Utilize the Cargo Spot system to enhance operational efficiency.

• Document and verify the accuracy of inventory records for incoming and outgoing shipments. Swissport International Jamaica, N.Y.

Ramp Agent Jul 2023 - Mar 2025

• Operate Tug vehicles for efficient loading and unloading of aircraft, ensuring secure and accurate placement of cargo using load sheets for balanced weight distribution.

• Guide aircraft to final docking positions through marshaling and wing walking, maintaining safety and precision in all movements.

• Oversee and train new hires in company policy, operational tasks, and safety procedures, fostering a compliant and effective team environment.

Worldwide Freight Service Queens, N.Y.

Warehouse/Dock Master Nov 2016 - Jul 2022

• Ensured timely and accurate loading and unloading of cargo, while maintaining safety standards in forklift operations.

• Trained new hires on forklift operation, safety procedures, and the EPIC system to ensure seamless integration and adherence to company protocols.

• Conducted audits and documented the accuracy of incoming and outgoing freight to maintain inventory integrity and compliance.

Swissport International Jamaica, N.Y.

Ramp Agent Aug 2011 - Nov 2016

• Operated tug vehicles for efficient loading and unloading of aircraft and guided aircraft using wing walking techniques.

• Directed aircraft to final docking positions through marshaling and supervised a team of five for safe and accurate operations.

• Trained new hires in policies, operational procedures, and safety protocols, ensuring compliance and proficiency.

EDUCATION Eastern District High School

High School Diploma

Brooklyn, N.Y.

SKILLS Detailed Oriented • Troubleshooting • Conflict Resolution • Strong Communication • Team Leadership • Forklift Operation • Team Liaison • Time Management • Strategic Planning • Problem Solving • Adaptability

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