Technical Consultant It Analyst
Resume:
Akbar Kaweesa
Woburn, MA • 978-***-**** • ************.**@*****.***
LinkedIn: linkedin.com/in/akbar-kaweesa-18583a1a2
Actively seeking: Junior System Administrator • IT Support Specialist • Technical Consultant Professional Summary
Skilled in maintaining uptime for servers, managing inventory, and resolving technical issues across AD, Office 365, and Windows Server environments. Results-oriented IT Specialist with 5+ years of hands-on experience in hybrid enterprise environments, supporting both Windows and macOS ecosystems. Proven success in endpoint management, technical support, and systems administration across cloud and onprem infrastructure. Adept at managing IT service tickets, configuring MDM tools (Jamf Pro, Intune), and automating user provisioning. Passionate about cybersecurity, SSO integration, and driving service excellence in fast-paced environments. Core Competencies
• Systems & Servers: Windows Server 2016/2019, Hyper-V, Group Policy, WSUS, VMware, DNS, DHCP
• Endpoint Management: Intune, Jamf Pro, Apple Business Manager, Zero-Touch Deployment
• Cloud & Identity: Azure AD, Microsoft 365, SSO, Password Hash Sync, Azure AD Connect
• Support & Tools: ServiceNow, ConnectWise, Remote Desktop, Citrix, VPN, VDI
• Networking: TCP/IP, DHCP, DNS, Troubleshooting, Firewall Rules
• Scripting & Automation: PowerShell, Imaging, Software Deployments
• IT Operations: Backup/Recovery, Asset Management, License Tracking, IT Documentation
Professional Experience
Technical Consultant
Gould-Sherwood Consulting – Lexington, MA
March 2023 – Present
• Deployed and managed Jamf Pro for 200+ Apple endpoints with Self Service apps and zero-touch provisioning.
• Integrated Jamf with Azure AD, enabling secure SSO across macOS systems.
• Delivered Tier 2+ support across hardware, software, and network issues; closed 30+ tickets weekly with 95% satisfaction.
• Maintained hybrid MDM environments using Microsoft Intune and Jamf Pro.
• Administered VPN (Fortinet), Citrix, and VDI environments; improved remote access reliability by 40%.
• Led new office tech rollouts, including imaging, licensing, and hardware setup.
• Documented internal SOPs and asset logs to support compliance and audit-readiness. System Administrator
Hands-On America Services – Billerica, MA
April 2021 – February 2023
• Managed Windows Server 2019 environment; implemented 50+ Group Policies to enhance endpoint security.
• Deployed Azure AD with hybrid identity and SSO, reducing login-related issues by 50%.
• Automated user provisioning via scripting and imaging, cutting setup time by 60%.
• Conducted routine infrastructure health checks: DNS, DHCP, backups, patching.
• Provided daily technical support, remote troubleshooting, and escalations.
• Managed IT assets and contributed to business continuity and disaster recovery strategies.
• Provisioned laptops and desktops using system images and Active Directory group policies.
• Maintained IT hardware inventory and kept documentation organized and up to date.
• Performed diagnostics and repairs on desktops and laptops to reduce downtime and improve end-user productivity.
Desktop Support Technician
UFC Technologies – Newburyport, MA
Feb 2020 – Jan 2021
• Provided Tier 1 & Tier 2 help desk support across Windows/macOS for over 100 users.
• Resolved 25–30 support tickets daily via phone, chat, and remote tools with a 96% resolution rate.
• Managed Microsoft Intune-based device provisioning; reduced setup delays by 40%.
• Created internal knowledge base articles, reducing repeat tickets by 30%.
• Conducted onboarding and software training sessions to improve user experience. Education
• Associate of Science in Information Technology (In Progress), University of Massachusetts Lowell – Expected June 2026
• Associate of Science in Network & System Administration, Makerere University – 2019 Certifications
• CompTIA A+
• CompTIA Network+
• Cisco Certified Network Associate (CCNA) – In Progress Languages
• English – Fluent
• Luganda – Bilingual
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