Software Developer Support Engineer

Results-driven technical professional with *+ years of experience in software implementation and support, seeking an L2/L3 Product Support Engineer role . Expertise in Java, SQL, and Unix environments, with a focus on technical solutions, troubleshooting, and optimal system performance. Proven ability to collaborate and deliver excellent client service.

Programming Languages and Technologies:

* Java, Java EE frameworks (Spring, Hibernate, Spring Boot)

* SQL

* Oracle, Sybase, MySQL databases

* Stored Procedures/Packages

* PowerBuilder DataWindows, Jasperreport, Jaspersoft Tipco

* Microservices

* JSON, XML

* Maven

* Source Control (SVN/Git)

* Tomcat/Weblogic 12C

* JDBC

* Jira

Revature - United States

Financial and Banking Systems - Sudan

Back-end Developer Intern

Software Developer

Developed Java, SQL, RESTful API, and Spring Framework skills. Designed and implemented REST APIs using TDD.

Completed coding activities and evaluations demonstrating Java proficiency. Utilized Java APIs for algorithms and coding challenges. As a Software Developer, I was responsible for the maintenance and enhancement of a distributed database core banking system. This involved providing comprehensive support, identifying and resolving software defects, and developing tailored solutions to meet evolving business needs. A key achievement included the design and implementation of advanced security encryption features at the client level, effectively enforcing single license policies. Furthermore, I developed and integrated security encryption measures to safeguard customer account balances against unauthorized manipulation. I also served as a key leader in a significant centralized database core banking migration project, contributing to its successful planning and execution Azentio Software's - Singapore

Senior Product Support EngineerI

Responsible for technical support during software implementation, including cross-team collaboration, client communication (workshops, documentation), system analysis, troubleshooting, project management (on-time, on-budget), comprehensive testing, client training, data migration, and continuous improvement through configuration management and bug fixes.

April 2018 - Present

Jul 2023 - Nov 2023

Feb 2016 - Apr 2018

Senior Product Support Engineer

+1-408-*****-** - *********@*******.***

Abdalrhman Alhassan

PROFESSIONAL EXPERIENCE

Bachelor of Information Technology

Jira Fundamentals Certificate

Aws cloud Practitioner training

EDUCATION & CERTIFICATIONS

Iinformation Security Awareness Training

Skills:

* AGILE METHODOLOGY

* SYSTEM ANALYSIS

* TROUBLESHOOTING

* TESTING (UNIT, COMPREHENSIVE)

* RESTFUL API CONSTRUCTION

* WEB SERVICES

* TECHNICAL DOCUMENTATION

* PROJECT MANAGEMENT

* CLIENT WORKSHOPS AND

PRESENTATIONS

* REQUIREMENTS GATHERING

* SOLUTION DESIGN

* TEST DRIVEN DEVELOPMENT

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