NOC Technician / Field Service
Resume:
**** ***** **, ******, ***** • ***********@*****.*** •
GARY DUNCAN SR
NOC Technician...Field Service Engineer...Telecom Technician/Engineer PROFESSIONAL SUMMARY
NOC Technician with over 14 years of extensive expertise in network operations, specializing in incident management and performance monitoring. Adept at collaborating with cross-functional teams to enhance network reliability and mentoring junior technicians to cultivate a skilled workforce. Passionate about driving innovation in network upgrades to improve service delivery and client retention.
EMPLOYMENT HISTORY
NOC TECHNICIAN Sep 2010 - Apr 2025
Peerless Network an Infobip Company Chicago
NETWORK SYSTEMS SPECIALIST II 2003 - 2008
Sprint Chicago
SKILLS
Incident Management (Experienced), Performance Monitoring (Experienced), Technical Documentation (Experienced). EDUCATION
APR 1985 - JUL 1987
Triton College Rivergrove, IL
Some business studies
TELECOM CERTIFICATE Apr 1992
Depaul University Chicago
Certificate in Telecom
REFERENCES
Deon Johnson, Peerless Network (847-***-****); Marshall Adams, Peerless Network (214-***-****); Donnell Enghram, Coriant (630-***-****).
HOBBIES
I am a professional photographer in my spare time and I also shoot for major newspaper publications. Monitored alarms, resolved issues, reduced downtime, improved network stability. Teamed with departments, streamlined processes, increased service reliability. Trained junior technicians, built skilled team, boosted operational capacity. Handled client trouble tickets, resolved call issues, enhanced client satisfaction. Installed and maintained Sprint's networks, enhancing data flow and reducing latency. Coordinated with vendors and contractors to ensure project milestones were met. Supervised contractor work, ensuring adherence to Sprint's standards and quality. Analyzed network traffic, implementing solutions for improved efficiency. Managed administrative duties, ensuring timely project completion and resource availability.
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