Customer Service Office Administration
Resume:
Courtney Bezzani
Orange Park, FL *****
********@*****.***
PROFESSIONAL
SUMMARY
Manager /Administrator - Possessing a high level of managerial and clerical experience. With a detailed emphasis on human resources, payroll – Accounts Receivables/Accounts Payable, QuickBooks, transportation logistics, and the standards, and guidelines for U.S. Employment Authorization, and Occupational Health, and Safety - (OSHA). A proven strategic-planner, and analyst committed to the cost-effective allocation of resources and personnel. An exceptional level of customer service, communication, and organizational abilities. Naturally detailed orientated. Easily able to plan, prioritize, and meet deadlines. Firmly respects, and safe-guards, confidential/professional information. Highly proficient in a variety of software applications and operating systems specifically, the Microsoft suite. An honorably retired Naval War Campaign veteran, with a Master’s Degree in Management. Consistently maintains a team Centrix mindset, as well as being able to work independently. Extensive multi-cultural experience having resided in over 11 different countries, traveling worldwide. Tri-lingual. Production Administrator
● Implemented, managed, and trained personnel to ensure a high level of customer service, administrative, logistics, and support services were provided to customers, and manufacturing staff on a daily basis.
● Responsible for production entry, tracking, and assessing manufacturing production performance.
● Populated, and tracked supply database to ensure reduction of materials for higher cost effectiveness.
● Procured, received, sorted, and disseminated over 20,000 customer service order batches via Excel database.
Freight Logistics Coordinator
● Interacted with both local, and international clients, to ensure their shipping documentation requirements were met via coordination with vendors, and freight forwarders surpassing project goals, and deadlines.
● Operational experience in a wide array of ground and freight databases.
● Responsible for the input of data analytics for transportation management. Provided accurate shipping rate quotes for LTL (Less than Truckload), and full Truckload customers.
● Procured, received, and sorted customer service order batches via Excel database to disseminate information for manufacturing, and production purposes. Business Management Project Consultant /Human Resource Coordinator
● Transformed, and streamlined technological, and operational processes which in turn resulted in a 33% cost effective savings in the areas of product development, resources, and manpower.
● Established a digital source for Standard Operating Procedures (SOP’s), preserving key business practices.
● Responsible for assisting in the overall administration of various HR Functions supporting over 100 personnel. Reported directly to Executive Officer, performing tasks in the area of recruitment, employee relations, special projects, workers’ compensation, payroll, vacation time, and unemployment claims. Courtney Bezzani PAGE TWO
Employment/Education
● Remote Academic Project Review Consultant- August 2023 – July 2025.
● Home health and Personal hospice care aide – personal family member. August 2021- August 2023.
● Lloyd Industries, Inc. - October 2018 - August 2021 / Administrator, Logistics Coordinator, Accounts Receivables, Human Resources Assistant /138 Industrial Loop, Orange Park, Fl 32073 904-***-****
● University of Phoenix - Masters in Business Management - 2014
● University of Phoenix - Bachelor of Science Business Management – 2012
● Honorably Retired Naval War-Campaign Veteran – Department of Defense, United States Navy May 1998-October 2018 - Information Technologist 1240 E 9th St, Cleveland, OH 44199 855-***-****
● Primary Leadership Development Training - 2021
● Certified SHF/UHF Satellite Communications Operator - 2016
● Obtained Top Secret (SSBI) Clearance - 2000 - 2018
● Military Language Proficiency Accreditation in – Spanish, and Italian - 2000 - 2018 References, Training documentation, Award certificates, and Diplomas/Transcripts available upon request.
Veteran Preference Status - Category I: Honorably retired War Campaign Veteran
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