Team Lead Customer Service
Resume:
Ashley Landeros
Littlefield, TX *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Fraud Specialist
Global Payments-Remote Texas
March 2025 to Present
Investigate and resolve an average of 25+ daily fraud alerts, ensuring compliance with company SLAs and reducing financial losses.
• Analyze suspicious transaction patterns using fraud detection systems to proactively prevent unauthorized activity.
• Collaborate with internal teams and financial institutions to escalate complex fraud cases, recover funds, and block fraudulent accounts.
• Handle customer communications with empathy and precision, achieving a customer satisfaction
• Document all findings and case outcomes accurately in the case management system for audit and legal review.
Concessions cashier/ server
Legends-Los Angeles, CA
October 2023 to June 2024
Concession cashier/ server for events at the BMO stadium. Bakery/Deli Team Lead
Walmart-Lakewood, CA
August 2022 to August 2023
Supervises and directs associates in the food production areas by assigning duties and prioritizing workloads; communicating goals; providing feedback and follow-up; monitoring performance; teaching and supporting company policies and procedures; ensuring compliance checklist is followed; and responding to alerts and requests.
Provide customer service by identifying customer needs; recognizing and understanding customer traffic patterns; assisting with purchasing decisions; locating merchandise; providing product knowledge; resolving customer issues and concerns; promoting department products and services Meat /produce Team Lead
Walmart-Compton, CA
September 2020 to August 2022
Responsible for all the drive of sales for all fresh areas. Teaching and training to further their knowledge and perhaps grow with the company
Cap 2 Fresh Supervisor
Walmart-Compton, CA
April 2017 to August 2022
Responsible for all the drive of sales for the department. Micromanage employees and implement strategies to increase productivity. Teaching and training individuals to motivate and build the skills to further their knowledge and perhaps grow with the company Department Manager
Walmart-Paramount, CA
November 2015 to April 2017
Department manger over the meat department,in charge of in stock, driving sales, teaching and training, monthly inventories
Sales Associate
Walmart-Paramount, CA
October 2015 to November 2015
Sales associate for the meat department, in charge of stocking fresh meat and deli meat Caregiver/Personal Assistant
Self-Exmployed-Downey, CA
March 2013 to July 2015
Helping elderly patient with her everyday needs such as personal hygiene, meal prepping, medication intake
Education
Certification in Medical assistant
ICDC College-Huntington Park, CA
February 2012 to March 2013
High school in General
Maywood Academy High School-Maywood, CA
August 2007 to June 2011
High school or equivalent
Skills
• Produce Experience
• Cash register
• Shipping & Receiving
• inventory
• Grocery store
• Data entry
• Microsoft Office
• Microsoft Excel
• Vital Signs
• Retail sales
• Cash handling
• Sales
• Typing
• Medical scheduling
• Medical Assisting (1 year)
• Microsoft Word
• Medical terminology
• Experience Administering Injections
• Leadership
• Caregiving
• Team Building
• Scheduling
• Hospitality
• Patient Care
• Administrative experience
• Communication skills
• Medical administrative support
• Computer skills
• Store management
• Time management
• retail sales
• Guest services
• Medical receptionist
• Merchandising
• Management
• Senior care
• Training
• Customer service
• Supervising experience
• Inventory Management
• Training & development
• Quick service & fast food restaurant
Certifications and Licenses
Food Handler Certification
First Aid Certification
CPR Certification
Contact this candidate