Salesforce Developer User Experience

JAYANTH AMOL ERGOLA

Milpitas, CA, USA **********@*****.*** +1-669-***-**** in/jayanth-ergola

EXPERIENCE

Salesforce Developer

Sharpgen Solutions LLC November 2024 - Present, Charlotte, NC, USA Developed custom Apex classes and triggers to automate business processes and boost efficiency. Designed and maintained Lightning Web Components

(LWC) for improved user experience and workflow efficiency.

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Supported data migration projects from legacy systems to Salesforce using Data Loader. Automated tasks with Salesforce Flows and Process Builder to streamline operations.

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Collaborated on cross-functional marketing initiatives leveraging Salesforce Marketing Cloud (SFMC), including building data extensions, supporting campaign segmentation, and assisting with email template customization using HTML and AmpScript.

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• Troubleshot issues and created reports/dashboards to ensure system stability and provide actionable insights. Consolidated over 200 validation rules and workflow processes within Salesforce, reducing system processing times by 35% and enhancing data integrity for more than 100 end users across multiple departments.

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Engineered and optimized over 50 automation workflows using Flow Builder in Salesforce over a 12-month span, reducing manual intervention by 40% and increasing process completion rates for cross-functional teams across three business units.

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Salesforce Admin

Zenspace IT LLC May 2023 - October 2024, Charlotte, NC, USA

• Automated workflows and processes (Flows, Workflow Rules, Process Builder), saving 10+ hours weekly and streamlining operations.

• Ensured data accuracy and managed user security, reducing inconsistencies by 20% and maintaining compliance.

• Supported CRM migration and system optimization, improving data processing speed by 15% and enabling change management. Assisted marketing teams with SFMC data imports, campaign list management, and basic journey setup in Journey Builder, contributing to integrated marketing efforts.

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• Provided end-user support and documentation, resolving most issues on first contact and facilitating training/onboarding.

• Configured custom reports, dashboards, and UI improvements, boosting engagement and supporting data-driven decisions. Integrated third-party applications via Salesforce AppExchange and custom APIs, enhancing system capabilities and enabling a 25% increase in process automation within six months at Zenspace IT LLC.

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Salesforce Admin

BigTalk Technologies October 2019 - July 2021, Bengaluru, KA, India Managed user access and security controls for a growing user base, supporting a 20% increase without security incidents, while customizing roles, profiles, and permission sets.

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Optimized Salesforce configuration and automation by customizing objects, fields, page layouts, and record types, and building validation rules, workflow rules, approval processes, and custom flows to streamline business functions and improve data quality.

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Ensured high data integrity by performing data imports, deduplication, and quality checks using Data Loader and Import Wizard, achieving 97% data integrity.

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Enhanced business intelligence and user adoption by creating dashboards and reports for sales and support teams, and providing end-user training, documentation, and troubleshooting.

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Supported development and integration initiatives by assisting with Visualforce/Apex changes and integrating third-party applications to automate workflows and extend platform capabilities for business development, sales, and customer service.

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Streamlined user onboarding processes by deploying automated provisioning flows and integrating authorization checks, reducing manual intervention and supporting seamless scaling during high-growth periods.

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EDUCATION

Master's, Data Engineering

University of North Texas • Denton, TX • 2023

Bachelor's, Computer Science

Geethanjali College of Engineering and Technology • Hyderabad, India • 2020 SKILLS

Apex, Visualforce, LWC, Sales Cloud, Service Cloud, SOSL, SOQL, Salesforce Marketing Cloud, Workflow Rules, Process Builder, HTML, CSS, JavaScript, Data Management, Tableau, API Integration

Data Loader, Git, Github, Salesforce Connect

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