Data Entry Intake Specialist
Resume:
S. Minor-Hill
RESUME
Fresno, TX *****
***************@*****.***
Professional Summary
Dedicated Intake Specialist with 12 years of experience in healthcare and customer service, specializing in patient intake, data entry, and insurance verification. Proven track record of enhancing operational efficiency through the implementation of automated systems, resulting in reduced claim denials. Strong knowledge of medical terminology and compliance with HIPAA regulations, coupled with exceptional communication skills to ensure high-quality patient care and satisfaction. Authorized to work in the US for any employer
Work Experience
Intake Specialist REMOTE
Health Net, Inc. / Centene-Tampa, FL
May 2023 to December 2024
• Verified insurance coverage and obtained necessary authorizations for medical procedures Maintained accurate and up-to-date electronic health records (EHR) for all patients, EMR, MediSoft systems. Accurately documented customer interactions and inquiries in the CRM system for future reference, Collaborated with physicians and nurses to ensure timely delivery of quality care to patients DME, Physical Therapy, Ambulance Or Air flight Services, Assisted in the coordination of diagnostic tests, Infusions Scheduling. Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times. Performed data entry tasks accurately to update patient demographics, insurance information, and billing details.
Member and Provider Service Representative
Texas Children's Hospital-REMOTE (ObjectWin Staffing)-Bellaire, TX August 2022 to May 2023
Managed a high volume of incoming calls from customers, providing prompt and efficient resolution to their inquiries. Demonstrated excellent product knowledge and understanding of company policies to effectively address customer concerns. Resolved escalated customer issues by collaborating with cross- functional teams, ensuring timely resolution and customer satisfaction. Maintained accurate records of customer interactions and transactions in the CRM system for future reference. Consistently met or exceeded individual performance metrics, including call handling time, first-call resolution rate, and customer satisfaction.
Patient Client Coordinator REMOTE
US Bio-Services (SpectraForce Staffing)-Dallas, TX January 2021 to July 2022
• Outbound Calls to Patients to schedule delivery for medications, Data Entry, Reviewing Explanation Of Benefits (EOB) Reviewed Claims, Grants, Insurance verification, Faxing to Physicians and Pharmacies. Inbound Calls/ from Medical Doctor Offices to schedule deliveries. Reviewed and verified insurance claims for accuracy, resolving any discrepancies to prevent claim denials. Utilized electronic health record
(EHR) systems to update patient information, process payments, and generate invoices,HIPPA Guidelines Followed
Data Entry Operator-Remote
Burnett Staffing Specialist-Houston, TX
October 2020 to December 2020
Executed data entry tasks and managed inbound email communications with customers and dealerships regarding
vehicle pickups for auctions, ensuring timely responses and efficient processing. Conducted thorough reviews of customer accounts to identify and address delays, contributing to improved customer satisfaction and streamlined operations. Collaborated with upper management on escalated issues, facilitating effective problem-solving and verification of addresses to maintain accuracy and efficiency. Accurately entered and verified data into the company database, ensuring high levels of accuracy and completeness. Maintained confidentiality of sensitive information by adhering to strict security protocols and procedures. Managed large volumes of data entry tasks within tight deadlines, consistently meeting or exceeding productivity targets.
Education
High school diploma
Night Adult School - Houston, TX
January 2009 to January 2010
High school diploma
Professional Career Training Institute - Houston, TX January 2009 to January 2010
Skills
• Home care
• Medical terminology
• eClinicalWorks
• Documentation review
• Scheduling (2 years)
• Organizational skills
• Microsoft Office (7 years)
• Google Suite
• CPT coding
• Front Desk (10+ years)
• Customer service
• Computer skills
• English
• Data Entry (10+ years)
• Slack
• ICD-9
• Filing (10+ years)
• Phone etiquette
• Microsoft Powerpoint
• Communication skills
• Organizational Skills (10+ years)
• Front Office (10+ years)
• Caregiving
• Microsoft Excel
• Time management
• Salesforce
• Front desk
• Medical receptionist
• Microsoft Office
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