Pharmacy Technician Customer Service

Jimmy Galvan

**** ****** *****, **** *****, TX **110 817-***-**** ***************@*****.***

SUMMARY

Reliable and upbeat Bilingual Pharmacy Technician successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

EDUCATION and CERTIFICATIONS

The College of Health Care Professions- Fort Worth, Texas 06/2023 – 4/2024

Pharmacy Technician Certificate Program

Texas State Board of Pharmacy Exp: 02/28/2026

Pharmacy Technician in Training #367098

American Heart Association Exp: 08/24/2025

BLS for Healthcare Providers (CPR and AED) Certification #245*********

SKILLS

Bilingual – English/Spanish

Customer service

HIPAA Compliance

Knowledge of OSHA

Pharmacy Terminology

Pharmacy Calculations

Medical Terminology

Compounding

Assist Pharmacist

Receive Prescription Requests

Answering Multi-Line Phones

Scheduling Appointments

Measure Medications

Patient Communications

Patient Education

Package and Label

Assist with Inventory

Process Payments

Insurance Claims

Data Entry

EMPLOYMENT

ReNue Pharmacy - Sundance – Fort Worth, TX 03/2024 – 04/2024

Pharmacy Technician Externship 180 hours

Sterilized surfaces and equipment and prepare the pharmacy for opening, greeted customers and answered questions, received prescriptions and checked their validity, processed prescriptions electronically and ensured all information is complete and accurate, resolved issues when they arose, selected the appropriate medicine and measure dosages to fill prescriptions, assisted in compound elixir, sorted, stocked, labeled medication and monitored inventory.

Conn’s Home Plus – Fort Worth, TX 06/2023 - Present

Department Supervisor

Oversee employee performance, corrected problems, and increased efficiency to maintain productivity targets. Train new employees on overall company and department-specific policies and procedures. Maintain stock of items, cleanliness, and provided excellent customer service. Exhibit and share the team members in successful strategies to meet operational and sales targets..

Burleson ISD – Burleson, TX 01/2023 - 06/2023

Custodian

Consistently maintained the building space/premises clean inside and outside. Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift. Followed safety protocols and safe use of protective gear to prevent injury to self and others. Inspected the facility and grounds, picked up trash or other debris impacting appearance or movement flows between spaces.

Conn’s Home Plus – Fort Worth, TX 10/2021 - 01/2023

Sales Associate

Stocked aisles with merchandise and cleaned paint counter for orderly appearance. Consistently maintained the building space/premises clean inside and outside. Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift. Followed safety protocols and safe use of protective gear to prevent injury to self and others. Inspected the facility and grounds, picked up trash or other debris impacting appearance or movement flows between spaces.

ABM – Crowley, TX 10/2020 - 10/2021

Custodian

Kept building spaces premises clean inside and outside. Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift. Followed safety protocols and safe use of protective gear to prevent injury to self and others.

Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.

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