Project Management Customer Service

NCCI Proprietary Information—For Authorized Use Only

DANIEL STIMPHIL

954-***-**** ********@*****.***

EDUCATION

Nova High School, Davie, FL

Honor Roll, 12/20I5- 05/20I7 August 2007–June 2011 FLORIDA STATE UNIVERSITY, Tallahassee, FL

Bachelor of Arts June 2011- Dec 2015

Dual Major: Economics & Humanities

Honors: Bright Futures Academic Scholarship Awardee RELEVANT COURSEWORK

• PowerPoint, EXCEL, and Microsoft Word

• Project Management

• Customer Needs Assessment

• Policy and Procedure Adherence

• Economics

• Business Analytics

• Managerial Strategy

WORK & LEADERSHIP EXPERIENCE

Copart, INC Elgin, IL

Customer Service Representative May 2024 - Present

• Demonstrated an understanding of the life cycle of vehicles through the Copart Story by

• processing proper completion of sale documents and vehicle service orders.

• Face-to-face interactions with vehicle owners, insurance adjusters, and multi-vehicle

• transporters regarding total loss vehicles.

• Collaborating with multiple departments to ensure timely and accurate completion of various

• vehicle work orders.

• Handling all inbound calls, and email correspondences with insurance adjusters offering

• solutions to upcoming and outstanding issues.

• Processing payments, issuing checks, and handling various documentation involved with

• Illinois title work for 15,000 vehicles.

Fulrca, LLC Poway, California

Audience Response Software Technician March 2022 - May 2024

• Traveling onsite to doctoral conferences as operational support including responding to customer requests, managing changes, troubleshooting issues and identifying solutions.

• Provided clients with general knowledge of computer and software usage.

• Setup and breakdown of all computer and desk setup for each show.

• Identified and escalated hardware, software, system and network situations requiring urgent attention.

Clear Home Solutions

Project Manager

Los Angeles, California

August 2020 - December 2021

• Exemplify and maintain the organization’s core values and company’s focus/goals.

• Following the policies and guidelines established for all project management responsibilities, including proper preparation, coordinating supply management and NCCI Proprietary Information—For Authorized Use Only deliveries, executing administrative tasks on the jobsite or remote, and overseeing the complete move processes for each client.

• Promoted from “Associate” to “Project Coordinator” to “Project Manager” after completing successfully completing a large project for a private estate.

• Overseeing projects, training on-boarding associate employees, and coordinating third party vendors/subcontractors required for each management project.

• Creatively utilizing problem solving skills to efficiently streamline company procedures and select processes required for multiple projects.

NCCI Holdings, Inc. Boca Raton, FL

Assigned Risk Analyst September 2017 -June 2020

• Reviewing and evaluating moderately complex applications to determine acceptability and coverage in worker compensation.

• Using a variety of on-line systems, maintains accurate records of transaction histories and employer information.

• Responsible for achieving annual goals to support the corporate objective of maintaining/expanding Residual Market services.

• Calculating and Performing the True Received Report each week through Excel to calculate the workflow of applications for the business weekly.

• Collaborated with upper management to improve customer service processes and

• support structures company wide.

SKILLS, ACTIVITIES & INTERESTS

Technical Skills: Proficient in Microsoft Word, PowerPoint, & Excel Volunteer: President and Executive Board Member of on-campus Registered Student Organization

(Over two years of active work study)

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