Customer Service Security Guard

Franklin Made Done

732-***-**** **********@*****.***

Profile

Personable and reliable professional with a solid background in both customer service and security. Skilled in engaging with the public, de-escalating tense situations, and maintaining a calm, approachable presence. Brings strong attention to detail, situational awareness, and a commitment to safety while ensuring positive experiences for clients, customers, and visitors. Adept at balancing firm enforcement of rules with respectful and effective communication.

Skills & Abilities

· Basic Cybersecurity Skills

· Excellent interpersonal and communication skills

· Poised under pressure.

· Ability to multitask.

· Microsoft Office Suite

· Great teamwork skills

Languages

· Bilingual: Fluent in English and Spanish

Experience

SECURITY GUARD ALLIED UNIVERSAL OCTOBER 2023 - MAY 2025

· Greeted and screened all employees and visitors, ensuring a secure and welcoming environment.

· Conducted body scans using handheld wands and walk-through metal detectors to enforce facility entry protocols.

· Monitored and operated X-ray scanning equipment to inspect personal belongings for prohibited items.

· Inspected delivery trucks and verified contents to prevent unauthorized materials from entering the facility.

· Maintained a strong presence at access points while fostering positive rapport with staff and guests.

· Identified and reported suspicious activity promptly to maintain site safety and compliance.

· Utilized walkie-talkies to communicate efficiently with other security personnel and supervisors. MECHANIC FRANKLIN AUTO BODY AUGUST 2022- OCTOBER 2023

· Replaced damaged, defective, or missing components using new or refurbished parts.

· Performed full vehicle inspections to identify leaks, wear, and mechanical issues.

· Diagnosed and troubleshot engine, brake, and system malfunctions to determine root causes.

· Completed preventive maintenance services including oil changes and brake repairs.

· disassembled and repaired faulty systems and components to restore vehicle performance.

· Maintained tools and shop equipment in proper working order through routine care and troubleshooting. SORTATION ASSOCIATE AMAZON SORTATION CENTER OCTOBER 2021 - AUGUST 2022

· Operated conveyor systems to sort and route packages safely and efficiently in dock areas.

· Relocated pallets and packing materials to designated storage zones to maintain clear workflow.

· Reported sorting errors, conveyor malfunctions, and safety concerns to supervisors promptly.

· Followed OSHA safety guidelines for lifting, working at heights, and handling materials.

· Maintained productivity under tight deadlines in a fast paced warehouse environment. ORDER FULFILLMENT ASSOCIATE HOME DEPOT APRIL 2021- OCTOBER 2021

· Received and processed incoming orders by locating merchandise and preparing orders for customer pickup or delivery.

· Used RF scanners to accurately pick items and reduce fulfillment errors.

· Followed all safety protocols to ensure a secure work environment for self and team.

· Operated within a multi-carrier manifest system to manage daily order shipments.

· Collaborated with team members to improve workflow efficiency and order accuracy. Education

NORTH BRUNSWICK TOWNSHIP HIGH SCHOOL: 2017- 2021

Certifications

GOOGLE CYBERSECURITY ONLINE CERTIFICATE- COMPLETED 2023 Page 2

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