Help Desk Field Service

NELSON NOBLE *** Ogden St. Richland, WA ***** 509-***-****

*******@*****.***

QUALIFICATIONS

13+ years experience IT customer support including desktops, laptops, tablets, PDA's and printers.

• Server room experience, servers, switches, routers, AP’s, racking.

• Extensive experience supporting both in the field and from the help desk L2 environments.

• Ticketing systems, Active Directory, SCCM, reimaging, software updates and installs.

• Ability to communicate technical/complex information both verbally and in writing.

• Ability to manage multiple tasks simultaneously and effectively prioritize and execute tasks.

• Supported the ongoing equipment refresh projects.

PROFESSIONAL WORK EXPERIENCE

Resident Field Service Engineer Jan. ’21 to present Unisys Corporation, Tri-Cities, WA * Dedicated Lamb Weston Field Service Engineer

Perform L2 tech support, supported server rooms, computer repairs, refresh projects, break fix ticketing systems, face to face customer support, inventory control/parts ordering, cabling.

Data Center Technician (Temp. position) Sept.’19 to Dec ’19 AWS (Amazon Web Service) Boardman, OR

Performed diagnostic troubleshooting, upgrades, and repairs on servers and network equipment, using their ticketing system.

Field Service Technician May ‘14 to May ‘19

Compucom Systems Inc. Tri-Cities, WA

Provided both field and help desk technical support for major retailers, banking, insurance companies and municipalities. Performed computer, printer and network systems support, troubleshooting, maintenance and repairs, server room support, as well as equipment refresh projects and deployments.

Field Service/Help Desk Technician

H & R Block, Tri-Cities, WA Sept. ‘10 thru May ‘14

Performed computer and network systems support, maintenance, troubleshooting and repair for Central and SE Washington and NE OR for offices and training facilities.

Education

Columbia Basin College, Pasco, WA Graduated June 2010

Major: AAS in Computer Science

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