Customer Service Business Systems

BRUK SOLOMON

Silver Spring 612-***-**** *******@*****.***

PROFESSIONAL SUMMARY

Reliable and results-oriented employee who provides exceptional customer service and administrative support skills in turbulent work environments for 15+ years. Can help provide case management skills, support clients in their journey to staying sober and reigniting

hemselves back with society. I am looking for a company where I can showcase my dedication, compassion, commitment, technical and

interpersonal skills. By doing this I can greatly contribute towards your organization.HIGHLIGHTS

Application Design and Integration: Developed applications using web technologies (HTML, CSS, XML, AJAX), integrated systems with AnyPoint Platform tools (Mule ESB, API Designer, CloudHub), and utilized IDEs (Eclipse, NetBeans, IntelliJ) for development.

Systems Architecture and Connectivity: Designed system architecture and managed operating systems (Windows), ensuring seamless connectivity and integration across platforms with a range of connectors.

Project Management: Proficient in managing projects and client relationships to ensure successful and impactful interactions, while also experienced in coordinating integrated, cross-functional teams and assisting with enterprise resource planning.

Technical Expertise: Skilled in application design, development, integration, and database management, with proficiency in web technologies, various IDEs, multiple database systems, and the AnyPoint Platform.

Administrative Operations: Skilled in managing office operations, including task prioritization, document handling, financial administration, and event coordination to ensure efficient and smooth day-to-day functioning.

Communication and Problem-Solving: Effective communication, customer service, problem-solving, and utilizing technology to address issues, support clients, and maintain compliance and risk management.

PROFESSIONAL EXPERIENCE

Nokia USA, Multiple Cities, USA

Project Manager (PM) Oct 2017 – June 2025

Leverages defensive measures and information collected from a variety of sources to monitor, analyze, detect and report events that occur or might occur within the Nokia computing and network environment from threats.

Responsible for Business Process Reviews leading to recommendations for process change including new or improved business systems. Upon approval, responsible for implementing cost effective solutions using hardware, software, staff and other resources.

Provides advanced technical support to engineers for the planning, design and tendering of municipal linear infrastructure projects.

Analyzes problems and develops methods to improve the effectiveness of business systems and equipment through effective programming using appropriate languages and development tools, and recommending support utilities and/or purchased solutions required to support such systems.

Recommends to and liaises with supervisor, non-Technology Services managers and external vendors as required with respect to personnel, systems and hardware adjustments required to implement and maintain effective systems.

Instructs and advises Project Team members on matters related to assignments, depending on specific technical skills required may have role of Project Leader.

Participates in Departmental and outside agency priority reviews, project scheduling, and makes recommendations regarding automation and long term planning.

Evaluates the ongoing effectiveness of systems in meeting their intended objectives, recommending improvements in both systems and methods within Technology Services and user Departments.

Assists with plans, schedules and coordination of requests for business systems and/or equipment to ensure the effective and efficient selection, installation, implementation and ongoing use of the same. Responsible for Project Management for assigned projects.

Plans, organizes and prioritizes work on multiple projects with minimal supervision to meet Capital Works Program delivery objectives.

Researches, evaluates and analyzes designs, reports, specifications, engineering records, notes, plans and any documentation related to projects.

Performs and checks all manual and computerized calculations

(Nokia Canada) Freedom Mobile Project Multiple Cities, Canada

RAN Site Design Engineer Jan 2015 – Oct 2017

Designed wireless system radio coverage across multiple locations, including Toronto, Vancouver, Calgary, Ottawa, and Edmonton, utilizing RF engineering software and established engineering principles to determine equipment types, configurations, and antenna placements while defining product specifications and site designs.

Provided technical resources for resolving production network issues, including troubleshooting and enhancing performance through network optimization, ensuring quality systems adhered to or surpassed Nokia standards, and performing RF audits on cluster and market levels to rectify parametric discrepancies.

Conducted detailed RF performance optimization by analyzing drive test logs and OSS statistics, delivering expert recommendations for performance enhancements, introducing new features to improve RF performance, and designing error-free drive routes to ensure data integrity for acceptance purposes.

Developed and documented physical configurations for sites, including floor plans, connection diagrams, power upgrades, and rack layouts, while creating, reviewing, and revising Technical Site Survey Reports, conducting follow-ups on IPM Quality Module fulfillment, and providing regular updates to Project Managers, Suppliers, and Regional NI Management.

Huawei Canada (Rogers Project) Contract Multiple Cities, Canada

RAN Site Engineer Aug 2014 – May 2015

Delivered problem determination and resolution services, including the installation and updating of newly developed software across systems in Toronto and Vancouver, while managing operating systems and associated subsystems.

Designed wireless system radio coverage using RF engineering software and engineering principles, determined equipment types, configurations, and antenna placements, and assisted in defining product specifications, site designs, and RF strategies.

Provided system-level support for multi-user operating systems, hardware, and software tools, including installation, configuration, maintenance, and support, while also offering RF support for network optimization and identifying alternatives for optimizing computer resources.

Gained extensive hands-on experience with Huawei equipment, including M2000, CME, PRS, eNodeB, NodeB, and RNC, performing tasks such as shell scripting for 3G and LTE, commissioning and integrating eNodeB into networks, troubleshooting transport network issues, and preparing commissioning scripts for radio advertising.

Rogers Wireless Communications Toronto, ON

Field Operation Network Technician Jan 2007 – Aug 2014

Maintained and managed all network infrastructure equipment, including LTE, UMTS, GSM, Cisco, TLAN, Paging, Roger Microwave transmission, and in-building DAS, handling installation, commissioning, and repair tasks.

Analyzed key performance indicators related to customer satisfaction and quality, generating detailed reports that highlighted areas for improvement in the wireless network for management review.

Acquired advanced knowledge and hands-on experience with Ericsson AXE/CPP platforms, RNC, BSC, eNodeB, NodeB, and GSM RBS, and performed installation, testing, and commissioning of Ericsson RBS2202, RBS2302, RBS2206, RBS2106, RBS2308, RBS3000, and RBS6000.

Executed Operation and Maintenance (O&M) routines monthly for various systems including RBS3000, RBS6000, RRUS11/RRUS12, GSM, LTE, UMTS, Paging, transmission networks, fiber optics, and Cisco equipment, while also performing preventive maintenance, preparing tenders, and coordinating troubleshooting activities with vendors and internal departments to meet Mean Time to Restore (MTTR) targets and SLA requirements.

EDUCATION

Stratford University, USA 2020

Master of Science in Networking & Telecommunication

Centennial College, Toronto, ON

Computer System Technology

CERTIFICATES & TRAINING

OSHA 30H – USA – Feb 2021

Microsoft Project 2013 Essential Training – USA – Feb 2019

ITIL Foundations (Cert Prep) – USA – Mar 2019

Project Management Foundations – USA – Mar 2019

Ethical Hacking Social Engineering – USA – Mar 2019

Information Management Document Security – USA – Mar 2019

Agile Project Management Principles – USA – Dec 2018

Cyber Security Foundations – USA – Dec 2018

Cyber Security Awareness Social Engineering – USA – Dec 2018

Nokia T-Mobile LV3 (Certificate 002AESX0069517) – USA – Mar 2018

Nokia Level 1 Install (Certificate 002AESX0069517) – Canada – Oct 2015

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