Customer Service Be Part

Leah Abel-Waisman

+1-413-***-**** • ******@**.*** • Boston• linkedin.com/in/leah.abelwaisman

EDUCATION

Boston University Sargent College of Health and Rehabilitation Sciences, Boston, MA May 2026 Bachelor of Science in Health Science

Minor in Psychology

Relevant Courses: General Chemistry, Cognitive Psychology, Psychology of Personality, Biology, Anatomy, Qualitative Research Strategy, Statistics, Indigenous Healthcare, Game Theory, Developmental Psychology Activities: Tennis Club, Chemistry Club, Social Sorority Kappa Alpha Theta WORK EXPERIENCE

Sunset Cantina, Boston MA Aug 2024 - Present

Waitress

• Acted in place of the manager when absent and oversaw 5 servers and 8 kitchen staff to ensure the restaurant ran smoothly, managing customer complaints and solving workplace errors to aid customer satisfaction

• Served 10 tables at a time with an average of 4 people with efficiency and care during rushes of 200 customers

• Worked 8 hours shifts during high-stress situations with large groups of customers during the academic year Miss Florence Dinner, Florence MA Aug 2018- Aug 2024 Waitress

• Built strong customer relationships, resulting in consistent repeat guests and positive feedback

• Trained and mentored new servers on restaurant procedures, customer service, and teamwork

• Adapted and front-quickly of-house to staff changing shifts, multitasked under pressure, and worked collaboratively with kitchen Mass General Hospital, Boston MA Dec 2023 – Sep 2024 Medical Scribe

• Collaborated with 15+ doctors in the Emergency Department, including Eval, Acute, Urgent Care, Fast Track, and Pediatrics; documented medical notes according to each provider’s specific charting preferences.

• Recorded the assessment of 35+ patients daily alongside doctors, preparing detailed medical notes that included unique written reports, patient histories, and the doctor’s verbal diagnoses during appointments.

• Mastered over 200 specific medical terms and abbreviations including critical symptoms, diagnostic terminology, and procedural language to improve speed and efficiency in notetaking typing at a speed of 70 WPM

• Maintained strict adherence to HIPPAA regulations by ensuring patient confidentiality, securing computer systems, and refraining from discussing patient information outside of appropriate contexts.

• Operated in high-pressure situations, accurately documenting patient encounters during 8+ hour shifts

• Observed patients dealing with traumatic injuries including broken bones, strokes, and extensive wounds LEADERSHIP EXPERIENCE

It’s On Us Sexual Violence Prevention Club Sep 2022 - Present Group Leader

• Led health education groups with 20 participants by teaching curriculum content, facilitating discussions about healthy relationships, and promoting effective communication and conflict-resolution skills

• Teamed up with group members to create new solutions and strategies to improve the college environment

• Actively participated in weekly meetings and promoted the It's On Us club at campus events to raise awareness SKILLS & INTERESTS

Skills: Responsible Service of Alcohol (RSA) EPIC software Toast POS PowerPoint Excel Science Lab Techniques Interests: Ceramics Painting Movies Ice Skating Concerts Swimming

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