Customer Service Program Manager

MATTHEW SHOUSE

***** ****** **. *** *******, Tx *8249 412-***-**** ********@*****.***

OBJECTIVE

Most of my background has circled around administrative leadership, customer service, lead public project in various communities, Leadership roles in the community, business and in ministry. I have years of various computer program experiences, and I’m not intimated with new programs. I thrive in a team environment, with a vision and goal in mind.

SKILLS & ABILITIES

CDL-B (Tanker, Air Brakes, Passenger) Endorsements, DOT Medical Card, 40 hour hazwoper, Safeland (OPEC training and card) ISN Card, eRailSafe Card, Basic Plus (CPR, AED and First-Aid for Adults) Computer Programs (Microsoft Word, Excel, PowerPoint. Engineer Program: Eigner. Other programs: Adobe S6, GEOTAB, various Google and other web-based programs.

EXPERIENCE

12-4-17-To 12-4-21

Coordinator, Enviroserve Inc.

Coordinate applicant status obtaining release forms and coordinating pre-employment drug screens. Coordinate onboarding of new team members, ensure paperwork is filled out correctly and reporting deadlines are met. Work closely with SH&E and People Solutions to coordinate new hire training activities

2013-2017

2004-2010 Program Manager, Liberty Electronics Inc. (Franklin, Pa.)

Supported the acquisition and execution of new business through fostering excellent customer relations, delivering platinum level customer service and forecasting financial performance. Provided clear direction to cross functional team members and ensure attainment of sales, earnings and cash objectives. Oversaw $30m in programs (direct military and government acquisitions)

Education

2002-2009 Bachelor of Theology and Communication – Victory Bible Institute, Tulsa, OK

1998-2000 Liberal Arts– Oral Roberts University, Tulsa, OK

1992-1997 Associates Broadcast Communications – Rogers State College, Claremore, OK

Addendum

Personal

Married: To wife, Tami

Children: One daughter, Madisyn (4)

Enjoy: Various activities including biking, swimming, walking, traveling, singing songs and playing the piano.

References upon request

Senior Pastor, Church of the Living Christ (Imperial, Pa.)

Speaker, Counselor, oversee all Departments, Lead Board Meetings, and make decisions on the behalf of the church. Developed and deployed tools and programs to mold people in the congregation and community into Christian disciples that glorify God in all areas of their life.

2009-2013 Director of Adult and Youth Ministries, CUMC (Franklin, Pa.)

Developed and deployed tools and programs to mold people in the congregation and community into Christian disciples that glorify God in all areas of their life. Implement programs while monitoring budget compliance for youth and adult ministries. Recruit and train adult discipleship and youth ministry team with Christ Church.

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