Business Analyst Senior
Resume:
Zalak Upadhyay
Professional Summary
Results-driven Senior Business\Systems Analyst\UAT lead
with over 18 years of experience in the IT industry, specializing in the telecom and finance sectors. Proven track record of leading cross-functional teams through all phases of the Software Development Life Cycle (SDLC), from
requirements gathering and design to deployment,UAT support. Recognized for strong leadership, high professional integrity, and the ability to drive complex, high-impact technical initiatives to successful completion. Adept at process analysis, technical troubleshooting, and stakeholder engagement, with a consistent focus on delivering business value and fostering collaboration across departments. Work History
Painite Inc – SENIOR BUSINESS ANALYST (AT&T Billing Solutions)
Sept/2017- Mar-2025
● Served as a lead Business Analyst /UAT Lead on AT&T’s billing transformation initiatives, delivering enhancements to Amdocs' billing platform for postpaid and hybrid accounts.
● Worked closely with AT&T stakeholders to gather and analyze business requirements across modules including rating, invoicing, adjustments, payments, and collections.
● Delivered detailed BRDs, FSDs, and user stories for critical billing components such as usage rating, discount eligibility, proration, and late payment handling.
● Supported large-scale billing migration efforts by performing data mapping, gap analysis, and impact assessments across legacy and Amdocs billing systems.
● Collaborated with solution architects and developers to translate telecom business rules into scalable billing configurations and logic flows.
● Led end-to-end UAT cycles, developed test cases for complex bill runs, and resolved defects involving charge discrepancies, payment mismatches, and bill formatting.
● Partnered with QA and DevOps to streamline pre-bill validation and support production bill runs, ensuring **********@*****.***
Apex, NC 27523
Certifications
Certified Scrum Master (CSM)
(02/01/2024)
Work Authorization
US Citizen
Skills
Project & Process Management
● SDLC (Full Lifecycle
Implementation)
● Agile (Scrum & Kanban)
● Requirements Gathering &
Analysis
● Stakeholder Engagement
● Project Planning & Prioritization
● Cross-Functional Team
Leadership
● Process Improvement
● Change Management
● System Migrations
Technical Tools & Platforms
● Atlassian Suite: Jira, Confluence,
Bitbucket
● Microsoft Tools: Excel,
PowerPoint, Visio
accuracy and regulatory compliance.
● Facilitated daily Agile ceremonies and acted as a critical bridge between AT&T business teams and the offshore development center.
Fidelity Investments - Senior Systems Analyst
Durham, NC
04/2013 - 08/2017
● Led multiple complex projects across platforms including XTRAC, FOCUS, and Intellimatch, aligning delivery with organizational priorities and goals.
● Planned and executed system migrations with minimal business disruption, improving platform stability and scalability.
● Implemented Agile methodologies and facilitated Scrum ceremonies to improve team efficiency across project domains.
● Collaborated with cross-functional teams to design innovative solutions for workflow automation, financial operations, and reconciliation processes.
● Partnered with stakeholders and product owners to define clear, actionable requirements across the full SDLC.
● Created detailed project plans with defined timelines, milestones, risks, and budget controls to ensure timely delivery.
● Delivered comprehensive user training and support, boosting adoption and system effectiveness.
● Authored and maintained technical and end-user
documentation to support system usage and future
development.
● Evaluated and recommended vendor technology solutions aligned with business and technical objectives.
● Facilitated seamless communication between technical and non-technical teams to ensure transparency and alignment throughout projects.
Amdocs Inc - Senior Test Engineer
Holmdel, NJ
05/2011 - 03/2013
● Led cross-functional QA teams to ensure the on-time delivery of high-quality telecom software products.
● Streamlined testing processes, reducing defect resolution time and improving test efficiency across multiple projects.
● Designed and executed comprehensive test plans and test cases, resulting in improved software reliability and user satisfaction.
● Collaborated closely with developers during defect triage and resolution, strengthening the robustness of final deliverables.
● Mentored junior test engineers, contributing to team development and the consistent application of QA best practices.
● Analyzed test metrics and defect trends to drive continuous improvements in development and testing cycles.
● Test Management: HP ALM /
Quality Center
● Version Control: Git
● Reporting: SQL, Excel-based
dashboards
● Defect Tracking & Root Cause
Analysis
Testing & QA
● Test Planning & Strategy
● Manual & Regression Testing
● Test Case Design & Execution
● Production Support &
Troubleshooting
● Performance Tuning
● Automation Awareness
(scripts/tools implementation)
Communication & Collaboration
● Cross-Team Communication
● User Training & Documentation
● Customer Interaction & Support
● Presentation & Demo Delivery
● Vendor Evaluation &
Management
● Team Mentorship & Knowledge
Sharing
Education
Bachelor of Science: Information
Technology - 05/2005
● Established effective communication channels across engineering and QA teams to enhance collaboration and reduce turnaround times.
Amdocs - Senior Subject Matter Expert
Champaign, IL
11/2008 - 03/2011
● Provided advanced production support for billing systems used by major telecom clients including AT&T, MetroPCS, and Verizon, ensuring service continuity and performance.
● Identified and resolved critical system issues promptly, significantly improving production efficiency and minimizing client impact.
● Conducted regular system maintenance and software updates to optimize platform stability and performance.
● Implemented automation scripts and monitoring tools to streamline repetitive tasks and reduce manual effort.
● Trained and supported team members on technical processes, enhancing overall productivity and knowledge sharing.
● Reduced system downtime through proactive monitoring and early issue detection, contributing to improved SLA adherence. Amdocs - Subject Matter Expert
02/2006 - 11/2008
● Designed robust testing frameworks to validate functionality and ensure a high level of quality assurance.
● Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
● Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
● Developed reusable components that significantly reduced development effort on multiple projects.
● Updated old code bases to modern development standards, improving functionality.
.
Contact this candidate