Data Analyst Technical Support

SUMMARY

Results-driven IT professional with over 6 years of experience in data analysis, technical support, and system administration. Proven ability to collaborate with cross-functional teams to deliver innovative solutions and enhance operational efficiency. Seeking a role as a Data Scientist, Data Analyst, or IT Specialist to leverage expertise in data analysis, problem-solving, and technical development.

EXPERIENCE

Service Delivery Engineer

46Solutions

Dec 2024 – May 2025 Lexington, KY

Diagnose and troubleshoot software and hardware issues, providing timely solutions via phone, email, or chat to ensure customer satisfaction.

Track and manage multiple technical issues to resolution, escalating unresolved problems to appropriate internal teams when necessary.

Document technical knowledge and prepare accurate reports while maintaining positive relationships with clients and following up on their IT system functionality.

System Administrator (Contract)

Take2 Consulting, LLC

Aug 2024 - November Lexington, KY

System Management: Oversee system and server resources for the VA hospital, ensuring 99.9% uptime and compliance with security standards across 500+ user accounts.

Operational Procedures: Develop and document standard operating procedures (SOPs), conducting functional testing that improved system operability by 30%.

User Access Control: Manage user accounts and network rights for over 300 users, implementing local network policies that enhanced security and accessibility.

IT Support Specialist II

HealthFirst Bluegrass Inc.

Jan 2024 – March 2024 Lexington, KY

Technical Support: Provided comprehensive support for client/server networks and medical hardware, resolving 95% of technical issues on the first call.

Network Management: Managed Active Directory services for over 400 users, ensuring seamless access and security compliance.

Vendor Collaboration: Coordinated with third-party IT vendors on projects, reducing project turnaround time by 20%.

Support Engineer

ThreeFlow

May 2022 - May 2023 Chicago, IL

Automation Enhancement: Collaborated with engineering teams to improve automation testing processes, increasing deployment efficiency by 25%.

Issue Resolution: Reviewed code and engaged with business teams to resolve customer issues, achieving a 40% reduction in reported bugs.

Process Improvement: Identified opportunities that led to a 30% decrease in support requests through systematic enhancements.

Data Analyst (Contract)

Freelance

March 2021 - April 2022 Lexington, KY

Data Analysis: Analyzed client information processing needs to design effective computer network systems, resulting in a 15% increase in operational efficiency.

Reporting Solutions: Delivered analysis reports using Power BI dashboards and Excel presentations, enhancing data visualization for client decision-making.

IS Tech Support Specialist II

University of Kentucky Institute of Biomedical Informatics

June 2019 - February 2021 Lexington, KY

User Support: Provided end-user support for over 300 users and managed Active Directory accounts, achieving a user satisfaction rate of 95%.

Software Management: Conducted software installations and managed inventory for technology resources, streamlining processes that reduced installation time by 20%.

Data Analyst

VetData

June 2018 - December 2018 Lexington, KY

Database Management: Reviewed tens of terabytes of data daily using SQL Server Management Studio (SSMS), ensuring data accuracy for over 1,000 veterinary records.

ETL Process Optimization: Streamlined data ETL processes by researching project management systems used in veterinary practices, improving data processing time by 30%.

EDUCATION

Bachelor of Science in Information Communication Technology - Magna Cum Laude

The University of Kentucky

January 2013 - January 2018

SKILLS & CERTIFICATIONS

Certifications:

CompTIA IT Fundamentals (ITF+)

CompTIA Data+

Technical Skills:

Active Directory Management

Data Analysis & Visualization (Power BI, Tableau)

SQL/MySQL/PostgreSQL/NoSQL

Programming Languages (Python, Java/JavaScript, C/C++)

Cloud Services (Microsoft Azure)

DevOps Tools (Docker, Git/GitHub)

Agile Methodologies (SCRUM)

INTERESTS

Data Science Technology Innovation Process Improvement Continuous Learning

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