B C Customer Service

Alisa Kassam

**** ******* ***. *********, *.C., Canada

+1-604-***-**** ***********@*****.***

EU Citizen Fluent in English, Intermediate Spanish Professional Summary:

Reliable and detail-oriented professional with a Bachelor’s in Criminology and Legal Studies, and 11 years of high-volume customer service, sales, and administrative experience. Skilled in team training, workflow optimization, conflict resolution, and maintaining compliance with industry and regulatory standards. Ready to contribute organizational and leadership skills in administrative, compliance/legal, or F&B industry manager roles. Key Skills:

-Proven ability to train, mentor, and motivate teams, creating strong team cohesion

-Skilled in accurate recordkeeping, payroll preparation, and handling confidential information with integrity

-Adept at learning new CRM systems; proficient with Microsoft Office and AI tools

-Effective conflict resolution and cross-functional communication, maintaining high service and compliance standards

-Committed to upholding regulatory, health, safety and licensing requirements in fast-paced, high-responsibility environments

Professional Experience:

Top of Vancouver Revolving Restaurant - Vancouver, B.C. Senior Server & Administrative Support

October 2017 - May 2025

-Trained and mentored new staff, fostering a knowledgeable and cohesive team

-Managed POS operations, cash-outs, and troubleshooting, ensuring accurate financial transactions and reporting to support internal accountability

-Collaborated with management on sensitive financial and operational matters to enhance service efficiency and compliance

-Resolved customer and team concerns professionally, supporting a positive workplace environment

Sammy J’s Bar & Grill - Coquitlam, B.C.

Server & Bookkeeper

September 2016 - July 2017

-Delivered high-quality service in a fast-paced environment while maintaining smooth workflow and guest satisfaction

-Managed payroll preparation, timekeeping, and sales reporting with accuracy and confidentiality

Education:

Simon Fraser University - Burnaby, B.C.

Bachelor of Arts in Criminology, 2022

Awarded for academic achievement

Douglas College - Coquitlam, B.C.

Legal Studies Diploma, 2019

References:

Sasha Kennet Shafiq Jiwani

Restaurant Supervisor, Top of Vancouver Previous employer Revolving Restaurant ******@*******.***

***********@**************.***

Contact this candidate