Customer Service Inventory Control

WILLIE PREZZIE ** Ryan Avenue Norwalk, CT ***** 203-***-**** ************@*****.***

SUMMARY

Reliable and experienced professional with a background in customer service, dispatch coordination, and various hands-on roles. Proven ability to manage logistics, ensure customer satisfaction, and maintain accurate records. Seeking a challenging and rewarding position where strong organizational and communication skills can contribute to team success.

EXPERIENCE

Putnam Plumbing, Stamford, CT Customer Service/Dispatch September 2018 – February 2025

Coordinated and scheduled daily dispatch activities for a team of 3-4 drivers, optimizing routes for efficiency.

Served as the primary point of contact for incoming calls and emails, efficiently routing requests and providing excellent customer service.

Maintained meticulous records of all dispatched orders, ensuring accurate and timely delivery, resulting in high levels of customer satisfaction.

Collaborated effectively with drivers to optimize delivery routes, contributing to reduced fuel consumption.

Promptly addressed customer inquiries regarding order status and resolved any issues or concerns in a professional manner.

Utilized GPS technology to monitor driver locations in real-time, enhancing overall fleet management and responsiveness.

Conducted regular quality checks on dispatched orders to uphold high standards of accuracy and completeness.

Generated daily reports summarizing key dispatch activities, including the number of orders fulfilled and any delays encountered.

Peter’s Wholesale Florist, Stamford, CT Various Roles February 2012 – August 2018

Responsible for efficient and timely deliveries to various locations.

Assisted with flower preparation, ensuring quality and presentation standards.

Engaged in sales activities, providing customer service and product knowledge.

Unicor Corporation, West Haven, CT Industrial Technician August 2005 – May 2006

Applied insulation to industrial ductwork according to specifications.

Accurately measured for commercial pipe covering projects.

Operated machine lifts safely and efficiently.

Temporary Positions (via Eden Temp Agency, Stamford, CT)

Dreyfus, Westport, CT Contract Maintenance January 2000 – March 2000

oPerformed contract maintenance tasks.

oAssembled office equipment.

Norwalk Hospital, Norwalk, CT Records Department October 1999 – January 2000

oProvided support within the Records Department.

G.E. Capital, Stamford, CT Technician June 1999 – September 1999

oManaged inventory control processes.

oSet up rooms for conferences and parties.

EDUCATION

Norwalk Community College, Norwalk, CT 1993 Concentration: Drafting Engineering Technology

Norfolk State University, Norfolk, VA 1992 Concentration: Drafting Engineering Technology Completed 2 years of post-high school studies

Brien McMahon High School, Norwalk, CT Graduated June 1992

SKILLS

Microsoft Office Suite (Word, Excel, Publisher, PowerPoint)

Dispatch Coordination

Customer Service

Record Keeping

Route Optimization

GPS Technology Proficiency

Inventory Control (mention if relevant to target jobs)

Basic Maintenance (mention if relevant to target jobs)

INTERESTS

Mentoring youth and teens on career goal development.

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