Data Analytics Customer Success

Adam Loux

Port Orange, FL ***** 443-***-**** *******@*****.***

LinkedIn: https://www.linkedin.com/in/adam-loux-3457bb151 GitHub: https://github.com/AdamL95

SUMMARY

Customer Success and Operations professional with 3+ years of experience in client onboarding, account management, and SaaS product support. Proven ability to build scalable processes, monitor client health, and reduce churn through proactive engagement. Adept at working cross-functionally with sales, marketing, and product teams to align go-to-market efforts and enhance user satisfaction. Experienced in startup environments and passionate about enabling growth through data-informed customer success strategy. Strong communicator with technical fluency in analytics and CRM platforms like HubSpot.

SKILLS

Customer Success Onboarding & Retention SaaS Account Management Upselling & Expansion Churn Prevention Product Feedback Loops CRM Management (HubSpot) Team Collaboration Cross-Functional Coordination Communication Data Analysis KPIs & Client Health Scoring

TECHNICAL TOOLS

HubSpot, Crisp, Excel, Tableau, Python, SQL, Flask, Pandas, Jupyter Notebook, Google Workspace

PROFESSIONAL EXPERIENCE

Enterprise Rent-A-Car – Assistant Manager Baltimore, MD 03/2021 – 03/2025

• Led onboarding and relationship management for corporate and insurance clients, maintaining a 90%+ satisfaction rate.

• Identified upsell opportunities and negotiated pricing tiers to meet client-specific needs.

• Managed CRM updates and reporting, ensuring accurate pipeline tracking and client data in support of sales operations.

• Created onboarding guides and reporting tools for internal teams, contributing to training and long-term retention.

• Collaborated with operations and customer-facing teams to reduce downtime and improve task accountability.

The Melting Pot – Server & Trainer Towson, MD 08/2018 – 09/2019

• Trained new team members on customer service protocol and guest communication.

• Enhanced guest experiences through proactive service, reducing customer complaints and improving return visit rates.

PROJECTS (GITHUB: https://github.com/AdamL95)

Orioles Live Flask App – Built live sports app integrating APIs to visualize player performance and engagement metrics.

Danceability Predictor – Created user-focused web tool for music analytics and feature- based predictions.

MLB Whiff Matchup Tool – Developed dashboards to present custom recommendations using historical player data.

EDUCATION

Certificate, Data Analytics & Visualization

University of Central Florida Oct 2024 – Apr 2025 Bachelor of Fine Arts, Communication Studies

Towson University 2016 – 2019

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