Data Entry Social Media

Miasha Harrison

Jackson, Mississippi

***************@*****.*** 336-***-****

Professional Summary

Motivated and results-driven professional with a strong background in customer service, insurance advising, and employee training. Adept at streamlining processes, mentoring new hires, and resolving customer concerns with empathy and efficiency. Licensed Property & Casualty Insurance Advisor with strong communication skills, a solid foundation in business administration, and a passion for excellence. Highly detail-oriented and proficient in data entry.

Education

Strayer University – Jackson, MS bachelor’s degree in business administration (Social Media Marketing), In Progress (October 2021 – Present)

Reidsville High School – Reidsville, NCHigh School Diploma, June 2015

IB and Honors coursework

Participated in theater, HOSA, Distinguished Women, and band (6+ years)

Volunteered with the American Red Cross

Licenses & Certifications

Licensed Property and Casualty Insurance Agent (MS and multiple states)

First Aid/CPR Certified

Key Skills

Customer Service & Sales

Insurance Advising & Compliance

Employee Training & Onboarding

Team Leadership & Development

Microsoft Office Suite

Conflict Resolution & Public Speaking

Patient Care & Medical Admin Support

Process Improvement & Time Management

Data Entry & Attention to Detail

Professional Experience

Licensed Insurance AdvisorConcentrix-Allstate (Remote) – December 2022 to November 2024

Advised clients on insurance products and policy options

Delivered top-tier customer service and insurance education

Ensured compliance with insurance regulations across multiple states

Managed CRM systems and tracked client communications

Resolved client issues, improving satisfaction and retention

Janitorial TechnicianRand’s Cleaning Service – Jackson, MS – August 2020 to September 2022

Maintained cleanliness of commercial spaces with strict adherence to schedule

Operated various industrial cleaning tools and equipment

Trainer & CashierCookout – Greensboro, NC & Jackson, MS – February 2016 to August 2020

Trained over 6 employees daily in multiple restaurant roles

Implemented safety standards and food handling procedures

Developed training materials and led onboarding programs

Maintained upbeat service during high-volume shifts

ParaprofessionalServants Heart – Greensboro, NC – August 2019 to December 2019

Assisted clients with personal care, hygiene, mobility, and medication

Provided companionship and escorted clients to appointments

Additional Skills

Workshop Coordination & Documentation

Training Plan Development

Infection Control & Patient Assessments

Meal Planning & Medication Administration

Data Organization & Records Management

References:

Dion Rand – 601-***-****

Eric Rand – 601-***-****

Sheneka Chisholm – 704-***-****

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