Customer Service Data Entry

April McDonald

475-***-**** *************@*****.*** Bronx, NY 10460

Objective

Dedicated and results-oriented Administrative Medical Assistant with an Associate of Arts degree and hands-on experience in EHR, patient care, and healthcare administration. Seeking to contribute to patient-focused care and efficient operations in a dynamic medical setting.

Skills

Data Entry (10-key), Typing: 40 WPM, Electronic Health Records (EHR), Customer Service, Time Management, Administrative Support, Vital Signs, Interpersonal Skills, Empathy, Communication, Teamwork

Education

Bryan University — Associate of Arts in Administrative Medical Assisting (Expected Nov 2024)

Bryan University — Diploma in Clinical Medical Assisting, Feb 2024

Daymar College — Diploma in Medical Assisting Administration, Jul 2021

Certifications

Certified Medical Administrative Assistant (CMAA) – #Q3D3B9G7

Civil Service – Clerical (List #1607.000, Listed #3120)

Professional Experience

Urbn Playground – Package Valet

Sep 2022 – Feb 2024

Assisted residents with deliveries and errands, including laundry and grocery runs.

Maintained an organized, efficient package room.

Resolved tenant issues with professionalism and promptness.

CVS – Shift Supervisor

Jul 2021 – Dec 2021

Led daily retail operations and coached team to meet service and quality goals.

Recognized and cultivated high-performing employees for internal promotion.

Motivated team members and encouraged strong work ethics.

Guardian Service Company – Concierge

Apr 2021 – Jun 2021

Collaborated with team members to achieve target results.

Increased customer satisfaction by resolving issues efficiently.

BJ’s Wholesale – Customer Service Cashier

Jul 2020 – Apr 2021

Handled product returns and POS transactions professionally.

Maintained customer satisfaction through efficient service.

Bluepoint Nursing Rehabilitation Center – Housekeeper

Sep 2018 – Feb 2021

Performed sweeping, mopping, dusting and other cleaning duties.

Ensured cleanliness and organization of storage areas and carts.

Amazon – Pick Packer

Sep 2019 – Feb 2020

Processed warehouse orders and maintained stock levels.

Packed boxes and coordinated shipments to meet productivity targets.

Marshall’s – Sales Associate

Oct 2018 – Feb 2019

Planned Companies – Concierge

Dec 2017 – Aug 2018

Welcomed and directed residents and guests professionally.

Handled mail/packages and provided exceptional service.

Rite Aid – Shift Supervisor

Jun 2017 – May 2018

Assisted customers, handled transactions and managed store associates.

Accountable for store cash, deposits, and financial reporting.

Home Solutions – Home Health Aide

Nov 2016 – Apr 2017

Assisted patients with mobility, grooming, and appointments.

Maintained care records and communicated with supervisors.

Partners In Care – Home Health Aide

Oct 2013 – May 2017

Provided transportation and companionship to patients.

Handled laundry and documented patient conditions.

Pathmark – Customer Service Representative

Feb 2012 – Feb 2016

Provided assistance with transactions and customer concerns.

Managed financial assets and register reconciliation.

H&R Block – Receptionist

Jan 2009 – Apr 2011

Handled calls, emails, and general customer inquiries.

Assisted clients in evaluating needs and booking services.

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