Jira Developer

Ram Charan Tej V

JIRA Developer

Mobile No: +91-891******* Mail I’d: ************.*******@*****.*** LinkedIn: https://www.linkedin.com/in/ram-charan-tej-v-a5275034a/ CAREER SNAPSHOT:

• Over 2+ years of experience in Atlassian tools like JIRA, JSM, JWM, Bit bucket, ITIL, ITSM, Confluence, Agile.

• Proficient in JIRA development using Groovy Script with Script Runner plugin.

• Extensive knowledge in Script Runner, JSU, Structure, Configuration Manager for JIRA, JMWE, and Dynamic Forms.

• Experienced in working with both Atlassian Server, DC and Cloud environments.

• Installation and configuration of JIRA, Confluence, and JSM on Windows & Cloud platforms.

• Proficient in configuring Issue Types, Workflows, Screens, Custom Fields, Permissions, Issue Security Levels, and Notification Schemes for JIRA Projects. Customization of workflows, screens, and fields in JIRA based on client requirements.

• Creation of custom dashboards, advanced filters, and formula- based fields in JIRA.

• Implementation of Permission Schemes to restrict user access at the project level.

• Proficient in creating Spaces, Pages, Child Pages, and Templates in Confluence, and installing various plugins for project and issue management.

• Experience in upgrading applications and plugins, ensuring synchronization with the old production environment.

• Management and configuration of various Atlassian tools including JIRA, Confluence, and Bit bucket for Agile development processes.

• Strong understanding of Agile methodologies and processes.

• Basic knowledge in Bit bucket & Git SVN tools.

• Working on JIRAAutomationinTriggers, Conditions & Actions.

• Having exp in email configuration Incoming & Out going emails.

• Created new JIRA users and groups, assigned roles, and managed permissions based on project requirements.

• Conducted regular JIRA re-indexing to ensure data integrity and system performance.

• Implemented and customized JIRA workflows using advanced features such as post functions, conditions, and validations.

• Configured field configurations, notification schemes, screen schemes, and permission schemes for JIRA projects.

• Created users on Active Directory, synced the users on Jira and assigned groups and spaces

• Monitor Jira logs when performing migrations, troubleshooting users/system issues. EDUCATION:

06/2019-06/2023 B.E Computer Science (95 %)

SCSVMV University

TECH SKILLS:

● Primary Skills : JIRA, JSM, JWM, Confluence, Bit bucket & Agile methodology.

● Operating System : Windows & Atlassian Cloud.

● Database : SQL, MySQL.

● Build Tools/IDE : Git desktop and Jenkins

● Web Server : Tomcat

● Tools : Agile, ITSM, ITIL, SDLC.

WORK HISTORY:

Jan 2023 - Current Linova Info Pvt Ltd

Bangalore JIRADeveloper

•

Client : Pine Labs JIRA Developer

• Managed users and group permissions within JIRA to ensure appropriate access levels and security measures.

• Uploaded test cases using Zephyr & X ray, enhancing testing processes and traceability.

• Imported bulk issues into JIRA Projects via CSV files, facilitating efficient data migration and management.

• Implemented JIRA workflows using advanced features like Post functions, Conditions, and Validations to automate processes and ensure workflow integrity.

• Took overall responsibility for JIRA configuration, serving as the primary point of contact for any issues, enhancements, or best practice inquiries.

• Created team-specific agile process flows in JIRA to facilitate task progression and improve project efficiency.

• Configured Agile Boards for both Scrum and Kanban methodologies to streamline project tracking and management.

• Installed and configured continuous integration servers to automate build and deployment processes, enhancing development efficiency.

• Designed customized Dashboards tailored to team requirements, providing comprehensive project visibility and tracking.

• Prepared projects, dashboards, and reports to support all JIRA-related services, ensuring accurate and timely reporting.

• Provided support for application and infrastructure, including troubleshooting and performance tuning, to maintain optimal system functionality.

• Offered project-level and plan-based permissions to control access and ensure data security.

• Prepared documentation and created updated work processes to facilitate seamless communication and collaboration. Client : Eton JIRA Administrator

• Installed, migrated, integrated, and upgraded JIRA, ensuring seamless project management functionality.

• Configured JIRA for project management, including setting up users, groups, and permissions.

• Established Spaces, Pages, Child pages, and Templates in Confluence to streamline documentation and collaboration.

• Assumed overall responsibility for JIRA configuration, addressing any issues, enhancements, or best practices.

• Developed team-specific agile process flows in JIRA, facilitating smooth task progression.

• Installed and configured continuous integration servers to automate build and deployment processes.

• Designed customized Dashboards tailored to team requirements for improved visibility and tracking.

• Prepared projects, dashboards, and reports to support JIRA-related services.

• Ensured timely resolution of tickets according to SLAs.

• Having exp in ITSM workflow configuration sing Approvers in JSM concepts.

• Also working on JIRA Migration using CMJ, JCMA to SaaS platforms.

• Provided application and infrastructure support, including troubleshooting and performance tuning.

• Implemented project-level and plan-based permissions for enhanced security and access control.

• Generated documentation and updated work processes for streamlined communication and efficiency.

• Created reports and dashboards for various stakeholder meetings and business lines.

• Managed and maintained various development, testing, and monitoring tools to support project requirements.

• Generated reports and dashboards for various stakeholders and business lines to provide insights and drive decision Making.

• Managed various development, testing, and monitoring tools to support project requirements effectively.

• Created and maintained several customer accounts, ensuring smooth user management and satisfaction.

• Administered customer accounts and ensured their effective utilization. I consider myself familiar with above mentioned concepts. I hereby declare that all the above written particulars are true to the best of my knowledge and belief.

- ( Ram Charan Tej V )

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