Customer Service Warehouse Associate

William M. Stratton Jr.

Cell # 667-***-****

Email address: ***********@*****.***

Baltimore, MD

Professional Experience

Amazon Fulfillment Center (DCA1) – Edgemere, MD

Warehouse Associate

January 2022 – July 2024

• Received, stored, and organized inventory in a high-volume warehouse environment

• Picked, packed, and shipped customer orders using scanners and internal tracking systems

• Operated equipment (e.g., pallet jacks, forklifts) and ensured safety compliance

• Maintained productivity, efficiency, and cleanliness in a fast-paced setting Snap-on Tools – Baltimore, MD

Franchise Owner

July 2006 – June 2018

• Owned and operated a mobile tool store serving professional technicians

• Built customer relationships and drove consistent sales growth

• Managed inventory, scheduled routes, processed transactions, and maintained financial records

• Demonstrated and provided technical support for hand tools, diagnostics, and equipment

• Participated in Snap-on training on product knowledge, POS systems, and business operations

Baltimore Gas and Electric (BGE) – Baltimore, MD

Meter Technician

July 2004 – June 2006

• Installed, maintained, and repaired electric and gas meters

• Ensured accurate measurement of energy usage and responded to emergency service calls

• Worked outdoors in various conditions while maintaining customer service standards

• Troubleshot equipment issues and ensured regulatory compliance Priceless Industries, Inc. – Baltimore, MD

Pavement Markings Installer

January 2000 – June 2004

• Installed multiple types of pavement markings including thermoplastic and paint

• Operated marking equipment and followed safety guidelines

• Worked on roadways, parking lots, and municipal projects

• Ensured accuracy and durability of markings according to project specifications Education

Sparrows Point High School

Baltimore, MD

Graduated: May 1999

Skills

• Route Sales & Customer Service

• Inventory & Operations Management

• Warehouse & Fulfillment Operations

• Tool & Equipment Knowledge

• Energy Meter Installation & Repair

• Business & Financial Management

• Technical Troubleshooting

• Safety & Compliance

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