Customer Service Technical Support

Emily Burbank

Dependable person, hard-working, and easy to get along with

Tremonton, UT 84337

**********@*****.***

801-***-****

Professional Summary

Organized individual with strong skills in computer programs, accounting and clerical duties, including Excel, Word, general ledgers and balance sheets. Highlights

• MOS Certification • QuickBooks • Good organizational skills Word

• MOS Certification • Type 55+ wpm • Honest/trustworthy Excel

• MOS Certification • Skilled in 10-Key • Personal Drive Access

• MOS Certification • Excellent Customer • Positive Attitude PowerPoint Service Skills

Authorized to work in the US for any employer

Work Experience

IRS Clerk

Internal Revenue Service-Ogden, UT

February 2019 to Present

Sorting, filing, processing tax documents

Team lead - efficiently lead 20 employees

Generate reports for manager

Assisted in providing work for employees

Conduct team meetings

Take attendance

Monitor work is running smoothly

Research tax issues

Offer on the job training to employees

Accounting experience with general ledgers, balance sheets Responsible for balancing month end accounts and generating reports for department director Call Receiver

AAA Roadside Service-Clearfield, UT

July 2016 to October 2018

Take inbound calls of AAA members who need roadside service. Help the customer place service requests for tow, battery service, lockouts, etc., while delivering excellent customer service. Technical Support Agent

H&R Block-Kaysville, UT

November 2015 to March 2016

Responsibilities

Received inbound calls and helped these customers with their computer hardware/software issues. Helped troubleshoot in order to find a resolution. Accomplishments

Learned more about computer operations

Skills Used

Typing skills, problem-solving skills, customer service skills Education

Certificate in Customer Service

Ogden-Weber Applied Tech College-Ogden, UT

July 2014 to July 2015

Skills

• Microsoft Office (6 years)

• Network Support

• Microsoft Windows

• Microsoft Excel

• Customer service (6 years)

• 10 Key Data Entry

• Computer Hardware

• Technical Support (1 year)

• Software Troubleshooting

• LAN (10+ years)

• Operating Systems

Contact this candidate