Quality Assurance

Austin Epple

Cleveland, Ohio ***** • *****.******@*****.*** • 513-***-****

Experience

B&B Molded Products Defiance, OH

Quality Assurance / General Assembly Mar 2025 - Present

● Fully inspected all client’s products arriving from production prior to delivery.

● Evaluated finished products against quality inspection sheets and performed all possible repairs.

● Reduced Fallout Rate from 11% to 3% on inspected items over 5 months.

● Collaborated with the client's engineering team to identify recurring issues.

● Documented error occurrences and related production timestamps.

● Used a variety of tools to repair product components prior to shipping. Kroger Marketplace Moraine, OH

Backup Lead / E-Commerce Clerk Sept 2023 - Feb 2025

● Assembled orders, processed coupons and payment methods, loaded product into customer vehicles.

● Ensured team members followed food safety procedures, company guidelines, and laws relevant to the operation.

● Strived to meet metric goals for accuracy, speed, and customer satisfaction.

● Placed and received weekly orders for necessary supplies.

● Trained 13 associates for Selecting and Attendant roles.

● Completed leadership training for supervisor role.

● Maintained shopper equipment and devices.

Instacart Dayton, OH

Full-Service Shopper June 2020 - Sept 2023

● Used company application to view and shop available orders.

● Communicated with customers in a timely manner regarding replacements or other issues that came up in the order process.

● Handled multi-order deliveries and planned efficient routes.

● Maintained Diamond “Cart Star” status and a 4.8/5 rating. School of Advertising Art Kettering, OH

Interim Front Desk Secretary June 2020 - Nov 2020

● Managed appointment calendars and directed guests through the school.

● Answered and transferred calls via multi-directory phone system.

● Complied with new entry processes due to the COVID-19 Pandemic.

● Maintained security by managing master keys and following campus safety procedures. Education

School of Advertising Art / Modern College of Design Kettering, OH Applied Business in Design (Associate Degree) June 2018 - May 2021

● Created marketing materials and digital advertisements using a variety of digital tools while following brand guidelines and adhering to project restrictions.

● Utilized Sketch and Figma to create wireframes and prototypes with a focus on web/mobile applications.

● Managed a mock design firm using Notion to establish priorities and document progress on deliverables.

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