Customer Service Agent

Lenoya Dillon

***-** ***** ****, ******* Heights, NY 11411

929-***-**** ********@*****.***

Professional Summary

Friendly, adaptable, and highly motivated customer service professional with hands-on experience in high-volume environments, including travel and hospitality. Proven ability to manage guest needs with empathy, efficiency, and professionalism. Strong communication, teamwork, and problem-solving skills. Seeking a flight attendant position to deliver safe, memorable, and outstanding passenger experiences. Key Skills

- Exceptional customer service and guest relations

- Crisis management & conflict resolution

- Calm under pressure in fast-paced environments

- Excellent verbal and written communication

- Team leadership and staff training

- Multitasking and organizational skills

- Adaptability and cultural awareness

- CPR/BLS certified & safety-focused

Professional Experience

Swissport - Passenger Service Agent / Gate Supervisor (March 2024 - Present)

- Greet and assist passengers during check-in and boarding processes

- Perform seat assignments, documentation checks, and baggage handling

- Provide support to VIPs, unaccompanied minors, and passengers with disabilities

- Make clear and professional boarding announcements

- Ensure smooth passenger flow and resolve issues with efficiency and professionalism Busch Gardens Tampa Bay - Assistant Supervisor, Food & Alcohol Department (June 2022 - December 2023

- Led team of staff in providing exceptional guest service across food and beverage stations

- Trained and coached team members on procedures and customer interaction

- Ensured safety compliance and operational readiness for opening/closing shifts

- Resolved guest concerns promptly and professionally Lenoya Dillon

220-20 114th Road, Cambria Heights, NY 11411

929-***-**** ********@*****.***

- Maintained high morale and service quality in a fast-paced, guest-facing role Michaels - Cashier / Sales Associate (October 2021 - February 2022)

- Provided friendly and efficient checkout experience

- Responded to in-person and virtual customer inquiries

- Handled stocking, unloading, and warehouse duties Associated Wholesale Grocers - Cashier / Customer Service (August 2020 - January 2021)

- Assisted customers with inquiries and transactions

- Handled restocking, pricing, and inventory updates Public School Athletics League - Customer Service Representative (November 2019 - February 2020)

- Managed event logistics including scorekeeping and medal distribution

- Liaised with team coaches and event staff

Education

George Washington Carver for the Sciences (January 2018 - June 2021) Certifications

- Certified Phlebotomy Technician

- Certified Nurse Assistant

- Certified Home Health Aide

- BLS/CPR Certified

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