Social Service Services
Resume:
CONCHETA GOODMAN
Professional Summary
I'm a Director of Social Service at a skilled nursing facility. I support day to day operations and organizational growth. Additionally, I serve the geriatric population, and advocate for issues surrounding their psychosocial wellbeing, cognitive abilities, and safety. I'm seeking a career that is exhilarating yet challenging. My resume supports my ability to succeed through consideration of experience, knowledge gained through higher education, and motivational drive.
Work History
Saber Healthcare Group, Brunswick Health and Rehab - Director of Social Services
Ash, NC
06/2023 - Current
• Exemplifies compassion, active listening, and empathy when appropriate.
• Manages and directs the social service department and delegates task accordingly.
• Works collaboratively with an interdisciplinary care team to meet the demands of rehabilitating and LTC resident needs.
• Interviews resident/families to establish and develop safe discharge plans.
• Sends referrals to home health agencies and orders DME equipment for residents as they prepare to transition to their next level of care.
• Makes follow-up appointment with resident PCPs for continued care.
• Refers resident/families to appropriate local agencies to meet recommended community needs.
• Aides in the completion of applications and forms to assist resident/families with applying for Medicare, Medicaid, CAPS, transitioning housing, ALFs, independent living, LTC, FL-2s, and other financial assistance programs available to the residents.
• Maintains a quality working relationship with professions and other related facilities and organizations.
• Develops preliminary and comprehensive assessments of the social service needs of each resident.
• Develops SMART goals, evaluates, and implements written individualized care plans to address new focuses, and interventions in response to resident social problems, emotional, psychosocial, and personal needs.
*********@*****.***
Tabor City, USA 28463
Skills
• Social work
• Healthcare Management
• Multicultural sensitivity
• Policy analysis
• Fundraising strategies
• Department leadership
• Effective written communication
• Effective interviewing techniques
• Data research
• Collaborative teamwork
• Effective time management
• Analytical problem-solving
• Collaborative team development
• Crisis management
Education
12/2022
UNC Pembroke
Pembroke, NC
BIS: Public and Non-Profit
Administration, Minor in Management
12/2018
CG
• Ensure that social services components of the MDS are completed and signed on a timely basis.
• Schedules care plans, and assessments to be presented and discussed at each care plan meeting.
• Sends out invitations to responsible parties and delivers invitations to residents for care plan meetings.
• Ensure that all social services personnel are aware of the care plan and that care plans are used in providing daily social services to the residents.
• Liaison for hospice and external facilities such as 360Care ancillary dental, audiology, and vision provider, while additionally, organizing the quarterly memorial for deceased residents.
• Manages PASARR log application, and retrievals, during and after admission process.
• Issues traditional and Medicare cut letter NOMNCs, SNFABNs, ABNs, and Non-Discrimination forms to skilled residents/RPs routinely, and sends in appeal as needed to KEPRO.
• Writes detailed progress notes, IDT notes, SS notes, grievances, concerns, and GDR notes in PCC to address resident moods, behaviors, and psycho-social status.
• Provides individual and group advice for responsible parties and residents at all times of adjustment, crisis, or to meet specific needs.
• Covers the admissions director twice a week, and responds to referrals, books referrals, selects new admissions, reviews referrals, corresponds with case managers to align new admissions.
• Completes audits routinely to ensure departmental efficiency and compliance.
• Mails certified discharge/transfer letters, bed hold letters, and discharge summaries routinely.
• Leads weekly PATH(Progressive Approach Towards Home) meeting to initiate interdisciplinary discharge planning.
• Attends monthly resident council meetings as an advocate for their concerns, desires, and needs.
Quest Diagnostics - Patient Service Technician 2
Myrtle Beach, SC
10/2019 - 01/2023
• Collected 30-50 specimens according to established procedures of venipuncture, capillary, drug monitoring, glucose tolerance testing, breath testing, drug screens, biometric screening.
• Administered 1-4 oral solutions according to established training daily.
• Researched test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
• Completed 30-50 data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.
• Entered 30-50 billing information and collect payments when required, including the safeguarding of assets and credit card information. Fayetteville Technical Community
College
Fayetteville, NC
A.A.S.: Medical Office Administration
06/2011
Southeastern Community College
Whiteville, NC
Medication Aide Certification
12/2009
Southeastern Community College
Whiteville, NC
Certificate in Phlebotomy
06/2008
Southeastern Community College
Whiteville, NC
Certified Nursing Assistant License
• Data entry and processing 30-50 specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order.
• Performed departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones 1-5 when needed.
• Read, comprehend, and comply with departmental policies, protocols, and procedures.
• Performed verification of 30-50 patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Assisted with compilation and submission of monthly statistics and data.
• Maintained all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
• Completed training courses and keep up to date with the latest phlebotomy techniques.
LabCorp - Patient Service Technician
Wilmington, NC
12/2015 - 10/2019
• Greeted 1-20 patients, verify insurance information, and utilize Beacon computer system to manage office data.
• Managed PHI and analyze manifested data daily for 1-20 patients daily.
• Responsible for accurately recording and inputting laboratory data for 1-20 patients daily.
• Performed daily administrative functions to include communicating with patients and maintaining appropriate office supply levels, while also utilizing office equipment efficiently.
McLeod Loris & Seacoast Medical Center Hospital - Front Office Phlebotomist & Receptionist
Little River, SC
01/2013 - 05/2015
• Utilized Meditech, Soarian, Beacon, and Novious computer systems to manage office data for 1-50.
• Answered 1-25 calls and determined appropriate departments to effectively address issues.
• Reviewed and filed 1-50 processed requisition orders daily.
• Effectively used office equipment such as fax machine, copier, and scanner to ensure efficiency.
• Collected and completed data entry for 1-50 laboratory results. Community Service & Volunteer Work
• Grace Fellowship Church, Tabor City, NC, Pastor's Aide President, Marketing Coordinator, 05/17, Manages ministry calendar and support auxiliaries and engagement activities, while providing administrative support, and congregational outreach., Coordinates, plans, organizes, and supervises fundraising events and activities., Directs and plans honorary annual extravaganzas., Markets religious services, community outreach programs, and empowerment events to motivate and raise awareness., Encourages bringing communities together through social media, popout socials, and networking.
• H.E.A.R.T.S Foundation, Columbus County, NC, Volunteer and Fundraising Event Team Member, 01/23, Participates in stop light fundraising events., Markets community outreach., Serves the general public during food drives, coat drives, back to school drives, and community.
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