Call Center Customer Service

Jenifer Ramonett

Mobile Phone: 480-***-****

***************@*****.***

Objective:

Highly motivated with a robust background in customer service skills, eager to leverage proven skills in a dynamic role. To obtain long-term employment with an organization that values, integrity.

Experience

Caregiver

Grandview Terrace Sun City AZ May 2020 – May 2023

Provided caregiving to both independent/Assisted Living Individuals .

Provide companionship and safe non-medical care to residents.

Assisted Individuals who can live semi-independently but could still benefit from day-to-day assistance.

Took vital signs: blood pressure, temperature, pulse and respiration, weight, height, 02 sat %.

Call Center Customer Retention Representative

Cox Communication Phoenix AZ February 2016 – April 2020

Respond to call center customer retention calls for all Cox residential services and product lines.

Identify and resolve customer issues.

Demonstrated capacity to thrive in a high change, often ambiguous business environment.

Achieve monthly key performance metrics, call order entry productivity standards, quality performance and adherence to schedule.

Responsible for utilizing multiple customer records.

Demonstrated ability to multitask.

Skills

Effective communication skills

Excellent Interpersonal skills to work effectively with teams throughout organization.

Demonstrate ability to establish collaborative customer relationships in a fast-paced environment.

Multitasking abilities in a face paced environment.

Languages

English / Spanish

Education

Summit High School

HS Diploma

Previous Job references prior to 2016 upon request.

1 year of work leave due to car accident.

Contact this candidate