Customer Service Personal Assistant

JALEXMARA T. DELGADO

Flower Mound, TX. / *********@*****.***/ Linkedin.com/in/jmara-dc1802 / 262-***-**** OBJECTIVE

Outgoing, motivated team player eager to contribute dynamic customer service, administrative, supervisory, team building, and organizational skills towards supporting the objectives of an organization that rewards reliability, dedication, and solid work ethics with opportunities for professional growth. EXPERIENCE

REMOTE PERSONAL ASSISTANT A NETWORK RADIO & TV

MAY 2018 – PRESENT Orlando, FL.

Managed calendar and scheduled meetings for executives, ensuring efficient time management and organization.

Handle client correspondence via email and phone always maintaining a professional and courteous tone.

Conducted research and complied reports on industry trends to provide valuable insights to stakeholders.

Coordinated travel arrangements, including booking flights, accommodations and preparation on itineraries. ASSISTANT PRINCIPAL GENERATION OF HOPE ACADEMY

JULY 2016 - OCTOBER 2021 Orlando, FL.

Supervised and evaluated teaching staff, providing constructive feedback to foster professional growth.

Designed and analyzed formative assessments to track student progress and inform instructional practices.

Coordinated with local organizations to secure resources and fundings for student enrichment programs.

Facilitated conflict resolution session among students, promoting a positive and inclusive environment.

Led initiatives to create parental involvement through regular communication and open school activities. SKILLS

Þ Microsoft Office, Google Workplace, CRM, VolP, Dropbox Þ Time Management

Þ Problem solving

Þ Team Collaboration

Þ Empathy and emotional intelligence

Þ Bilingual fluent in English and Spanish – Proficient in bilingual communication and translation. EDUCATION

Bachelor of Education – ESL Elementary Educ. Cum Laude InterAmerican University of Puerto Rico Guayama, Puerto Rico Graduated May 2009

Associate in office technology Massachusetts Career Development Institute Holyoke, MA Graduated June 2000

Associate in medical office technology Worldwide Education Jersey City, NJ Graduated June 1999

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CERTIFICATIONS

§ Cyber Security Boot Camp University of Central Florida January 2024

§ Ordained Champlain Crown of Justice Ministry Aprill 2024

§ Florida League of Christian Schools Teacher Professional certificate August 2018

§ Florida Department of Children and Families Staff credential certificate #543****-****

§ Acelero Learning University training October 2015

§ Wisconsin Income Maintenance new worker training January 2015

§ DHS Childcare training January 2015

§ Limited English Proficient Persons 16hr. Medical & Community interpreter training November 2012 Volunteer Work

§ IDDPMI Dean Church Bible School teacher k-8th grade Orlando, FL 2022-2024

§ Samaritan Resource Center Meal distribution Orlando, FL 2024

§ Second Harvest Food Drive Orlando, FL 2022-2023

§ Apocalipsis Network Helped coordinate donations for Christmas gifts offerings for children in Madagascar Orlando, FL 2022-2023

§ Journey Church Cared for infants & toddlers Kenosha, WI 2012-2015

§ Generation of Hope Academy Assisted in collecting, preparing and distributing meals and care items for the homeless Orlando, FL 2016-2021

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