Service Representative Customer

Summary: Seeking new opportunities and challenges in a progressive setting that offers growth within the work environment. With proven success serving as an individual and team contributor; My ability to organize, attention to detail, and interpersonal skills will contribute to company profitability and customer satisfaction.

Skills:

Epic Systems Multitasking Strong organizational capabilities Data Entry (42 WPM, 10-Key Accuracy) Remote Microsoft Teams CPR Certified HIPAA Compliance KPI Tracking Accounts Payable/Accounts Receivable Effective Oral and Written Electronic Medical Records (EMR)

Professional Experience:

Livingston International (March 2020 – Present) Houston, TX

Import Specialist / Customer Service Representative

Facilitated smooth import/export operations by preparing customs documentation and coordinating with brokers to ensure compliance and timely clearance

Entered and verified import/export data with 99% accuracy using internal databases

Collaborated with cross-functional teams via Microsoft Teams to resolve documentation issues

Handled 30+ inbound calls daily, escalating to management as needed

Processed billing transactions and maintained accurate records

Tracked KPIs and followed SOPs to ensure compliance

Village Medical (November 2020 – March 2021) Houston, TX

Customer Service Representative

Managed 80+ inbound/outbound calls daily for scheduling and insurance inquiries

Verified patient insurance coverage through portals and EMR system

Coordinated with providers to collect treatment information

Maintained accurate patient membership data in compliance with HIPAA

University of Kansas Health System (September 2018 – October 2019) Kansas City, KS

Patient Registration Representative

Handled 30+ calls per day for inpatient registration and appointment scheduling

Performed bedside patient admissions and verified insurance and ID information

Entered accurate data using EMR systems and managed multiple computer systems simultaneously

Processed referrals and coordinated with clinical departments

A Mother’s Touch (April 2015 – September 2018) Kansas City, KS

Child Care Assistant

Cared for children aged 0–16, ensuring a safe and structured environment

Prepared meals, managed housekeeping tasks, and supported learning activities

Assisted in lesson planning for pre-K students to support early development

Apria Healthcare (March 2014 – March 2015) Kansas City, KS

Customer Quality Specialist

Managed 50+ calls daily from patients and providers

Responded to inquiries via phone, fax, and web for home medical equipment

Processed referrals and provided accurate product and service information

Ensured HIPAA compliance and maintained customer satisfaction metrics

Education:

Diploma

Wyandotte High School May 2000

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