Customer Service Data Entry
Resume:
Barry Haynes
Fort Smith, AR *****
*******@*****.***
Professional Summary
Dedicated and results-driven customer service professional with over 5 years of experience delivering exceptional service in fast-paced environments. Proven skills in claims processing, order fulfillment, and issue resolution. Strong communicator with a background in warehouse operations, leadership, and technical troubleshooting. Committed to providing high-quality support that exceeds customer expectations and drives retention.
Work Experience
Customer Service Associate
Guilford Technical Community College-Greensboro, NC June 2022 to September 2023
● Handled inquiries about orders, payments, and campus locations via phone and in person
● Resolved customer issues and ensured prompt service and accurate transactions
● Trained new team members in policies and service best practices
● Maintained product knowledge to assist diverse customer needs Order Selector
Lenovo-Greensboro, NC
June 2021 to September 2023
Follow customer order sheets picking products they have chosen to buy from various locations around the wearhouse location one or location two. Put items on pallet wrap label and put in shipping slot for trucks or drop off in pack out location for single items for packers. Claims Processor / Customer Service Representative Amazon-Colfax, NC
January 2021 to January 2022
● Evaluated and processed customer claims with accuracy and empathy
● Collaborated with legal and risk teams for claim resolution
● Conducted quality checks to ensure data integrity and compliance Inventory Control Specialist / Supervisor
Ralph Lauren (Polo)-High Point, NC
February 2021 to May 2021
● Supervised warehouse associates and coordinated daily tasks
● Conducted inventory checks, corrected system counts, and managed product flow
● Assisted with order preparation, tag replacements, and product relocation Data Entry Specialist
Endura Products-Greensboro, NC
October 2019 to October 2020
● Processed customer orders and returns accurately and efficiently
● Audited claim data and resolved issues affecting shipment and quality
● Worked with cross-functional teams to streamline order processing
• Accurately entered and verified data into company database, ensuring high levels of accuracy and data integrity
• Performed regular audits to identify and correct errors in data entry, resulting in a XX% reduction in inaccuracies
• Collaborated with cross-functional teams to gather necessary information for data entry tasks Order Filler
Imperial Dade Paper-Greensboro, NC
June 2017 to February 2019
• Fullfill orders of restaurants and businesses
• Efficiently picked and packed customer orders according to established guidelines
• Maintained accurate inventory records by carefully documenting all incoming and outgoing products
• Collaborated with team members to ensure timely completion of daily order fulfillment targets
• Performed quality checks on products before packaging, ensuring that only defect-free items were shipped to customers
• Managed returns process by inspecting returned items, determining their condition, and updating inventory accordingly
• Assisted in the organization of warehouse space to optimize storage capacity and improve overall efficiency
• Trained new employees on order filling procedures, safety protocols, and company policies
• Maintained a 99% accuracy rate in order fulfillment by carefully double-checking all picked items before packaging
Packer
Dixie Sales-Fort Smith, AR
March 2017 to September 2018
Pack boxes with various lawn mower heads and trimmers etc Customer Service Associate
Procter & Gamble-Browns Summit, NC
June 2016 to January 2017
● Resolved customer issues and tracked interactions using CRM software
● Processed returns and assisted in onboarding new team members
● Collaborated with teams to solve escalated service issues Student IT Support – Customer Service
GTCC-Jamestown, NC
January 2011 to May 2015
● Assisted students with Microsoft Office, Windows systems, and printer issues
● Provided phone support, transferred calls, and guided online order issues
● Helped implement strategies to enhance the student support experience General Laborer
MDT Personal-Greensboro, NC
April 2011 to July 2012
Disaster One, Barn Hill, Various Construction and weather damage clean up jobs Education
GTCC-Jamestown, NC
May 2015 to May 2015
Great Onyx Job Corps-Mammoth Cave, KY
September 2010 to September 2010
High School Diploma
Lucy Ragsdale High School-Jamestown, NC
January 2009 to December 2009
Skills
• Forklift & RF Scanner Operation
• Training & Team Supervision Microsoft Office
• CRM Software
• CRM & Microsoft Office Suite
• POS Systems
• Conflict Resolution & Client Satisfaction
• Warehouse Management Systems
• Inventory Management
• Forklift
• Order Fulfillment & Accuracy
• RF Scanner
• Customer Support & Call Handling
• Inventory & Warehouse Management
• Claims Processing & Documentation
• Technical Support (Software & Hardware)
Certifications and Licenses
Welding Certification
Forklift Certification
Driver's License
Additional Information
27 wpm x 88% 3 typos =24 wpm typingtest.com
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