Customer Service Representative
Resume:
Deidre Roberts
Grand Rapids, MI 49504
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Driver
Same Day Delivery-Walker, MI
February 2025 to April 2025
Drive from work location to pick up freight then to drop. Worked with mobitek on the tablet alongside zello, maps etc. Have a chauffeur license and a dot card that don't expire for 2 years. Customer Service Representative
NexRep-Remote
November 2024 to February 2025
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
Retail Reset Merchandiser
Anderson Merchandisers-Grand Rapids, MI
April 2024 to June 2024
• Managed inventory levels to ensure optimal stock availability while minimizing overstock or out-of- stock situations
• Analyzed sales data and market trends to identify opportunities for product assortment optimization
• Created planograms and floor plans for new store openings, remodels, or seasonal changes
• Trained store staff on proper merchandising techniques and brand guidelines to maintain consistency across locations
• Conducted regular audits of merchandise displays for accuracy in pricing, signage, cleanliness, and overall aesthetics
• Maintained strong relationships with key stakeholders such as store managers, buyers, vendors/ suppliers
• Managed the setup and teardown of visual displays for store events or holiday seasons Deli Associate/Customer Service
Walmart-Wyoming, MI
March 2017 to August 2017
Assisted with customers and their requests, prepped food cold /hot Front Desk Receptionist / Housekeeping
Woodspring suites-Wyoming, MI
July 2016 to February 2017
Customer service, check -ins and outs. Data entry, tending to guest needs and requests. Housekeeping: Full detailed cleaning after check-outs and during guest stay, laundry. Production Department Lead, Team Leader
Ventra Plastics
August 2013 to January 2016
I started as an assembly operator and worked myself up to a team leader. Assembly Operator, Assembly op
H & L Advantage
November 2012 to March 2013
worked as a machine operator, and on assembly line. Maid, Maid
MollyMaid
November 2009 to April 2011
worked in customer service, communicating with clients, an specialized in cleaning homes and commercial buildings.
Commercial Driver's License (CDL)
Class C
Expires: March 2028
State: MI
Skills
• Assembly
• Warehouse experience
• Quality control
• Commercial Cleaning
• Food Preparation
• Industrial cleaning
• Packaging
• Communication skills
• Cash register
• Merchandising
• Computer Skills
• Custodial experience
• Hospitality
• Supervising experience
• Janitorial experience
• CNC
• Cleaning
• Customer service (10+ years)
• Manufacturing
• Leadership
• Early childhood education
• Food Service
• Load & unload
• English
• Time management
• Machining
• Residential Cleaning
• Microsoft Word
• Guest services
• Retail sales
• Microsoft Office
• Buffing
• Driving
• Housekeeping management
• Order Picking
• Cashiering
• Customer service
• Hotel experience
• Order fulfillment
• Childcare
• Laundry
• Floor care
• Front desk
Links
https://share.indeedassessments.com/share_to_profile Certifications and Licenses
CDL
First Aid Certification
Driver's License
April 2023 to March 2027
Non-CDL Class C
Additional Information
SKILLS
• Food Service
• Customer Service
• Hospitality
• Manufacturing
• Team Leader
• Culinary
ASSESSMENTS
Attention to Detail: Inventory - Highly Proficient August 2019
Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Full results: https://share.indeedassessments.com/share_to_profile/ f3d28ca3d8439442402924646c24edfdeed53dc074545cb7
Customer Focus & Orientation - Proficient
September 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ b9256b78ffff706ffab5d8e696376a0deed53dc074545cb7
Mechanical Skills: Aptitude - Completed
August 2019
Measures a candidate's ability to understand and apply mechanical concepts and processes. Full results: https://share.indeedassessments.com/share_to_profile/ 4dd7c5eb4e8edad6eb6227089654b746eed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or development in
any professional field.
KEY QUALIFICATIONS
• I have experience in many fields, including customer service, retail, manufacturing, as well as Team lead/management. I pick up very quickly and love to learn new things. I present myself professionally and always with a positive attitude.
Contact this candidate