Production Support A Team

Email: *****************@*****.***

Mob: +91-912******* Hareesh Babu G

Career Objective:

To be associated with a progressive organization that provides opportunities to update my knowledge and skills in line with the latest trends and allows me to contribute effectively to team success and organizational growth.

Professional Summary:

●Around 4 years of experience in Mainframe technologies.

●Strong in development and maintenance of batch and online applications using COBOL, JCL, DB2, VSAM, and CICS.

●Hands-on experience with tools like FILE-AID, IBM Debugger, Changeman, SPUFI, Fault Analyzer, and Control-M.

●Proficient in TSO/ISPF environment.

●Involved in all SDLC phases – requirements gathering, design, coding, testing, deployment, and production support.

●Strong experience in unit testing, code walkthroughs, and technical documentation (HLD, LLD, Test Plans, BRD).

●Good analytical and communication skills with the ability to work individually or in a team.

●Experienced in resolving production issues, job monitoring, and handling incident/request tickets (ServiceNow, JIRA).

●Participates in online coding challenges and technical discussions.

Technical Skills:

Operating Systems

OS/390, Windows 98/2000/NT

Languages

COBOL,CICS and JCL

Database

DB2,VSAM

Environment

TSO/ISPF

Tools & Tracking

FILE-AID, IBM DEBUGGER, CHANGEMAN, SPUFI,FAULT ANALYZER,CONTROL-M,$AVERS,SNOW,JIRA

Educational Qualification:

●B.Tech in Electrical and Electronics Engineering (EEE) Mangalam School of Management and Technology

Professional Experience:

●System engineer - Wipro ltd - June 2021 – Present

Project Title: Omni Upgrade project -TIAA

Duration : August 2021 to Feb 2023

Role : Development and maintenance

Description:

Worked on Omni Upgrade project, modernizing Omni Plus system to the cloud. Processed transactions using OMNI Station and external source integration. Updated master files and executed batch jobs for downstream systems. Involved in requirement analysis, design, coding, testing, and implementation.

Project Title: Nationwide Building Society

Duration : April 2023 to Till Date

Role : Development and maintenance

Description:

Nationwide Building Society is a British mutual financial institution and the largest building society in the world serving over 16 million members the project involves generating debit cards for customers and managing the production environment for the card’s application team.

Responsibilities / Contribution:

●Gathering the requirements from the Business partner to design, develop, maintain and enhance the Claim System.

●Developing new COBOL-DB2 programs, JCL and other components based on the Technical Design Document.

●Understanding of business requirements to develop High level and low-level design documents.

●Provided Primary Support for all the Jobs and took care of Production Support Activities.

●Analyzing and developing new programs in COBOL and DB2 or modifying existing programs as per requirement.

●Identified and communicated project issues / risks to higher management.

●Actively involved in Control-M scheduling part of the project.

●Involved in understanding and analyzing the requirements of the Project.

●Resolving all incident and request ticket created by user.

●Verifying the feeds received from upstream system before processing.

●Monitoring the batch jobs and generating Sales reports and reconciliation for reports and feeding to downstream systems.

●Working on to circumvent any job failures and provide appropriate response to the user queries.

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