JIRA & Confluence Administrator

Kalyan

Jira/Confluence/JSM/Bitbucket Administrator/Cloud Migrations/

Automation /Agile & ITSM Expert

Email:*************@*****.*** Phone:+91-905******* LinkedIn:www.linkedin.com/in/srinivasakalyanb/

Professional Summary:

Results-driven Atlassian Administrator with 7+ years of experience in administering Jira Software,Jira Service Management,Confluence,Bitbucket,Crowd,and Bamboo across Cloud and Data Center environments.Expert in cloud migrations,Script Runner/Groovy automation,custom workflows,and Agile/ITIL service operations.Proven success in optimizing Atlassian ecosystems to support scalable enterprise collaboration,CI/CD,DevOps,and service delivery. Professional Skills:

• JiraAdmin(Cloud/DC):Workflows,Permissions,Notifications,Schemes,Boards,Issue Security, Advanced JQL

• Jira Service Management: SLA setup,request types,queues,automation,ITSM process alignment

• Script Runner&Groovy: Workflow post-functions,scripted validators,automation rules

• Migration Expert: Jira/Confluence DC to Cloud using JCMA,Zero Down time Migration practices

• Integrations:Jenkins,Git,GitHub,Slack,Crowd,AD/LDAP,Fisheye,Crucible

• CI/CD Tools: Bamboo,Maven,ANT,Bitbucket Pipelines,Jenkins

• Confluence Admin: Space/pagecreation,permission management,macros/templates

• Reporting :Dashboards,JQL filters,easy BI,Advanced Roadmaps

• Security: Crowd user directory management,SSO integration, role-based access

• Environment: Windows/Linux,Oracle,PostgreSQL,MySQL,AWS Technical Environment:

Tools: Jira Software, Jira Service Management,Confluence,Bitbucket,Crowd,Bamboo,Jenkins, Fisheye, Crucible

Languages/Scripting: Groovy,Shell,SQL

Version Control: Git,GitHub,Bitbucket,SVN

OS: Windows, Linux (Ubuntu/CentOS)

DB: Oracle,PostgreSQL,MySQL

Cloud/DevOps: Atlassian Cloud,AWS, Docker (basic),Maven, ANT Test management Tool: Zephyr, QMetry,Xray.

Education:

• Master of Business Administration (Finance&Marketing) 2011-2013 JNTU-K.

• B.com(Computers) 2009-2011 From Acharya Nagarjuna University. Professional Experience:

Ipsos Research Pvt Ltd, Mumbai — Atlassian Admin (Jan 2025 – Feb 2025)

• Led Jira and Confluence cloud environment administration for 1000+users.

• Designed advanced Jira workflows with custom post-functions,conditions,and validators.

• Configured SLA metrics, customer portals, automation rules in JSM for IT support teams.

• Developed REST API scripts for project provisioning and issue management.

• Managed plug-ins (Zephyr, easyBI, Project Configurator),optimized licensing, and upgrades.

• Conducted training for global users and resolved 100+tickets/month under SLA. Innovation Technology Ecom Pvt Ltd, Mumbai —Atlassian Admin (Oct 2020–Dec 2024)

• Migrated Jira/Confluence from Data Center to Cloud with zero data loss and 99.9% uptime.

• Implemented Script Runner-based automations, reducing manual admin effort by 60%.

• Managed 50+JSM projects with custom SLAs, request types,and workflows.

• Configured integration between Jira and GitHub for streamlined DevOps visibility.

• Led audit readiness efforts by establishing user access controls and backups via Crowd.

9i Web Solutions Pvt Ltd, Hyderabad—Atlassian Jira Administrator (Feb 2018 – Sep 2020)

• Administered Jira/Confluence for 30+ cross-functional teams (QA,DevOps).

• Created and cloned projects, bulk imported 20K+issues via CSV and REST API.

• Built 100+ dashboards with advanced JQL and eazyBI for real-time executive reporting.

• Integrated Jira with Jenkins for CI pipeline trace ability and automated tagging.

• Delivered SLA-backed support, resolving critical incidents with in 4-hour response time.

• Implemented service desk projects with customized request types and SLA metrics.

• Configured Script Runner workflows with Groovy scripts to stream line project automation.

Key Projects:

Ipsos Tech Governance Jira/Confluence Administration (Jan 2025 – Feb 2025)

• Administered Jira Service Desk 4.5 and Jira Agile 8.20 for enterprise-level IT governance project at Ipsos.

• Integrated Confluence, GitHub, MySQL, Fisheye & Crucible to manage technology-related global data.

• Installed and configured Jira plugins like Suite Utilities and Behaviors to enhance workflows.

• Automated deployments using Jenkins, reducing manual deployment time by 1 hour.

• Migrated build jobs from Hudson to Jenkins/Bamboo; coordinated with Dev, DBA, and Build teams for CI/CD.

• Created and managed Jira/Confluence project spaces, implemented SCM best practices.

• Reported and tracked issues, maintained build integrity, performed staging readiness activities.

MSD (Merck&Co.) Jira Cloud Migration &Support (July 2022 – Dec 2024)

• Migrated Jira from DC to Cloud using JCMA with no critical downtime.

• Built custom scripts to manage 300+ workflows, issue types, and field schemes.

• Developed self-service automation rules for end users, reducing admin workload by 40%. T-Mobile Jira &Bamboo CI/CD Administration (Nov 2020 – June 2022)

• Managed multi-node Jira DC set up and connected Bamboo pipelines to Jira issues.

• Created Agile boards for 15+teams; implemented epic/story tracking dashboards.

• Enabled SSO and LDAP integration, improving user provisioning efficiency. Signant Health Jira/Confluence Admin (Feb 2018 – Sep 2020)

• Handled Jira Service Desk rollout, including SLA calendar customization for support teams.

• Created detailed documentation, trained teams on test case management via Zephyr.

• Led upgrade and plugin synchronization for Atlassian suite (Jira, Confluence, Bitbucket).

• Configured Scrum/Kanban boards, dash boards, and custom reports using easy BI.

• Performed migrations, upgrades, and user/group management across Jira and Confluence.

• Created custom templates, macros, and structured Confluence spaces for DevOps teams.

• Administered Crowd directories, integrated tools with Jenkins,Git,and Bitbucket.

• Troubleshot performance issues, analyzed logs, and maintained backup strategies.

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