Customer Service Data Entry

KIRAN SHAHZADI

Satellite Town, Rawalpindi, Pakistan

Phone: +92-348-*******

Email: *************@*****.***

LinkedIn:

Professional Summary

Detail-oriented and energetic professional with 8+ years of proven experience in office coordination, customer service, and eCommerce support. Adept at managing administrative operations, handling client relations, preparing performance reports, and resolving issues with efficiency and empathy. Passionate about digital platforms and service excellence, with strong communication skills and a focus on operational accuracy. Ready to thrive in dynamic workplaces and contribute to business growth through commitment and collaboration. Core Competencies

• Office Administration & Coordination

• Customer Relationship Management (CRM)

• eCommerce Support & Product Listings

• MS Office (Word, Excel, PowerPoint)

• Data Entry & Reporting

• Complaint Resolution & Follow-up

• Multichannel Communication (Phone, Email, Walk-in)

• Time Management & Task Prioritization

• Classified Advertisement Handling

• Team Collaboration

Professional Experience

DAWN Media Group – Islamabad: Office Coordinator

July 2018 – October 2020

- Reported directly to the Marketing Manager in a fast-paced media environment.

- Maintained sales staff records and monitored weekly advertisement response.

- Prepared and submitted monthly target reports to the head office.

- Coordinated internal operations and client meetings.

- Managed agency credit recovery and business monitoring.

- Handled classified advertisement accounts and balanced payments.

- Liaised with court agents and managed legal notices efficiently. PTCL – Islamabad: Customer Service Representative (CSR) November 2014 – October 2018

- Managed high volumes of inbound calls and resolved customer queries.

- Provided product information and generated service leads.

- Built trust and sustainable customer relationships via active communication.

- Met team targets and maintained accurate documentation.

- Handled complaints and ensured timely resolution within company policies.

- Received certifications for outstanding service delivery from PTCL Academy. Remote/Contract Roles: eCommerce & Freelance Work

- Accounts Assistant – Mivida Pakistan

- Data Entry Specialist – AA Medical LLC (Teykard Medical)

- Product Lister – eBay, Dotmed, Netsuite, Machinio

- Uploaded and optimized product listings.

- Ensured data accuracy and timely updates.

Education

MA – Political Science

University of the Punjab February 2018

BA – Geography & Social Work

Govt. Crescent College, Chichawatni May 2010

FA – Geography, Arabic

Govt. Crescent College, Chichawatni August 2008

SSC – Science

Govt. Girls School, Kasowal June 2003

B.Ed – In Progress/Completed (Comwave Institute)

Certifications & Courses

- Short Hand Course – Abacus Academy 2019

- Customer Service: Creating the Agent for Tomorrow – PTCL Academy 2014–2015

- Cabin Crew Certification – Qanzak Global, Skill Development Council 2009

- CIT & MS Office Tools – POF Welfare Computer Centre 2006 Languages

- Urdu – Native

- English – Fluent

- Saraiki – Mother Tongue

Additional Information

Date of Birth: 01 January 1987

Gender: Female

Marital Status: Married

References: Available upon request

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