Customer Service Data Entry
Resume:
Roussell, Brian **** *st avenue, Columbus GA,
A**3 31904
******************@*****.***
Official Resume
Customer Service Representative
DICK'S Sporting Goods
February 2018 - November 2020
1. Dicks sporting Goods
customer service & customer care
Accompany clients with inquiries
● Assisted customers with a warm and professional attitude
● Handled emails, inbound calls, and outbound calls
● Kept records of customer complaints
● Interacted with customers through live chat
● Assisted customers with questions
● Handled billing issues and order inquiries
● Assisted with technical support duties
● Managed customer accounts
COMCAST
December 2020 - August 2021
(work from home customer service)
● Assist clients with sensitive information about accounts
● Assist with getting clients to managers
● Add new accounts and also help to cancel accounts
● Assisted customers with questions
● Assisted customers with a warm and professional attitude
● Interacted with customers through live chat
● Kept records of customer complaints
● Handled emails, inbound calls, and outbound calls
● Book appointments
● Managed customer accounts
● Assisted with technical support duties
● Performed data entry for customer information
SITEL VIRTUAL SOLUTIONS
● October 2021 to May 2022
● Customer Service Representative banking for credit union retention specialist
● Add packages for customers looking to expand service
● Disconnect service for customers looking to end service
● Give customer a great experience
● Assist with transferring credit card payments,wire transfers, and balances for the credit union
Qgistix (data entry)
August 2021 - November 2022
● Add and change new information in a warehouse setting
● Be a team leader and effectively reach a particular workload each day.
SHOP HQ
November 2020-January
SKILLS
● 5 plus years of customer
service/support
experience
● Teamwork and leadership
● Reading comprehension
● Persuasion
● Management of personal
resources
● Customer support
● Chat assistance
● Collections assistance
● CPR CERTIFICATION
● BLS CERTIFICATION
● CNA LICENSE
2023
● Assist clients with sensitive information about accounts
● Assist with getting clients to managers
● Add new accounts and also help to cancel accounts
● Assisted customers with questions
● Assisted customers with a warm and professional attitude
● Interacted with customers through live chat
● Kept records of customer complaints
● Handled emails, inbound calls, and outbound calls
● Booked appointments
● Managed customer accounts
● Assisted with technical support duties
● Performed data entry for customer information
Arise virtual solutions
(billing repair)
2019-2022
● billing repair
● Assist customers with any billing questions
● Add packages for customers looking to expand service
● Disconnect service for customers looking to end service
● Provide customer a great experience
MAXIMUS
(Enrollment broker, data entry, and back office support, classroom producer)
09/22 -Current
● Assist with Medicaid enrollment
● Educate Medicaid population types
● Process enrollment forms
● Status change forms
● Assist with explaining Medicaid system
● Data entry assistance approving request to move forms
● Back office work approving maximus general mail
● Provide training assistance for new hire
● UAT assistance
● new hire Training producer & assistant for new hires Additionally, I have assisted with multiple
different departments within the NCEB project. I
have assisted with back office proofreading
assistance with Diamond Clemmer approving the
letters sent out by the Maximus back office. I have separately assisted the Data entry department
approving the request to move forms under the
management of Pamela Surles. Mainly I have
assisted with the maximus enrollment broker
position accepting and assisting with enrollment,
transfer, and general medicaid questions. I have
also assisted with providing emails of training
classroom attendance, keeping time sheets, and
assisting with training material. Lastly I have
assisted with “side by side” helping new hires
take their first calls by providing feedback on what they can improve on under the management of
Andrea leggette.
I have completed the CNA 6 week course and am
currently licensed, passing both the skills exam,
and online exam( CNA NUMBER - CN0030094080)
. Additionally I have completed my BLS, and CPR
certification
Contact this candidate