Data Entry Customer Service

Skye Windfield, NRCCS

Pearland, TX ***** (***) **5 – 5395 *************@*****.***

Nationally Registered Certified Coding Specialist and Medical Biller with 3 + years of Customer Service Experience.

Education & Certifications

The College of Health Care Professions

Medical Coding & Billing Program Graduated Oct. 2024

National Association of Health Professionals

Nationally Registered Certified Coding Specialist Awarded Oct.2024

Certification Number: 244046

Clinical Skills & Abilities

Healthcare delivery systems

Insurance verification, Referrals, Authorizations, and Coordinating Benefits

Data entry efficiency

Process payment arrangements and appeals

Perform billing and coding for Medicare, Medicaid, and Tricare

Use of CMS 1500 and UB 04 forms for outpatient and hospital billing

Knowledge of unfair debt collections

Medical Terminology

Insurance Claims Handling and Processing

Skilled in multiple software’s such as Microsoft office, Word, Excel, PowerPoint, Outlook

Electronic Health Record Management

Medical collections

Electronic Claims Submissions

Anatomy and Physiology trained

Inpatient and hospital outpatient coding

Health Record Management

HIPAA/patient confidentiality and OSHA compliant

Knowledge of ICD-10-CM, CPT, ICD-10-PCS, and HCPCS coding for billing and insurance

EOB Interpretation

Professional Experience

Pearland Physicians, Pearland, TX – Medical Receptionist Externship Sept. 2024 – Oct. 2024

Created patient files, maintained patient files, and faxed patient records to referring physician’s office.

Performed referral coding and data entry.

Confirmed and verified procedural/diagnostic codes.

Scheduled patient appointments and coordinated cancelations/rescheduling as needed.

Answered multi-line medical phones and relayed messages accurately.

Utilized interdepartmental collaboration to streamline patient care, medical billing, and correct recorded keeping.

Willie’s Icehouse, Pearland, TX – Front Counter Customer Service Apr. 2024 – Current

Process 40 + transactions per shift utilizing a POS system.

Verify customer orders to ensure items are correct.

Continually sanitize high touch areas to prevent the spread of illness.

Popeye’s Chicken, Houston, TX – Cashier Trainer Dec. 2021 – Feb. 2022

Trained new employees on processes and procedures.

Coached new employees and provided feedback when needed to improve employee performance.

Employed conflict management and resolution techniques when customer issues arose to reach win-win solutions.

Noble Skin Studio, Houston, TX – Personal Office Assistant Jul. 2021 – Dec. 2022

Collected payments from clients and performed clinical billing.

Scheduled client appointments and answered front desk phones.

Maintained and organized client records.

Checked in clients and prepared them for skin treatments.

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