Support Analyst Implementation Specialist
Resume:
DEAN ARTHUR BELLIVEAU
Swansea, Massachusetts 02777
****.*********@*******.***
****-**** **** ******** ************, East Providence, Rhode Island
System and Software Support Analyst (2018-2022)
As a systems and support analyst, I provided first and second level support for production issues. My communication skills suited me well for this position. In numerous circumstances, I had to understand client issues, the product in use and either resolve their problem or escalate the case to developers. This baton-pass to development not only involved detailed documentation of the issue but oft times it involved replicating the issue in the test environment. Postmortems were sometimes done on larger issues.
Implementation Specialist (2015-2018)
During my years as an implementation specialist, I was responsible for guiding clients through the implementations process from start to finish. I used this time to hone my skills in Project Management by creating project plans which included identifying client special needs and leading think tank sessions for finding resolutions between clients and technology. I created Quality Assurance test scripts and worked to prevent scope creep.
2011-2018 TENNIS RHODE ISLAND, East Providence, Rhode Island
Tennis Instructor
Provided both group and private instruction to players of all ages and abilities.
2002-2010 FM GLOBAL, Johnston, Rhode Island
BUSINESS INFORMATION SPECIALIST (2008-2010)
Provided support to end-users in the set up and ongoing use of technology. Duties included: developing and maintaining web pages for the department and supporting applications specific to the Underwriting Department.
METHODS ANALYST II-STAFF PROCESSING/UNDERWRITING AND REINSURANCE (2005-2008)
Reviewed policies to ensure accuracy of data used to gauge aggregate exposure due to a wind event. Additional duties included providing feedback to operations regarding coding errors; reviewing account data files for scrubbing prior to it being run through modeling software.
STATISTICAL ANALYST-CORPORATE REINSURANCE (2002-2005)
Produced monthly treaty bordereaux for reinsurers. Duties included: generating reinsurer watch list reports on regular and ad hoc basis; generating quarterly reports on CRT losses, ceded reinsurance premiums and reinsurer exposure; working with intermediaries to secure required documentation for managing general agents; producing a variety of reports for management on an ad hoc basis.
2000-2002 DAYSPRING CHRISTIAN ACADEMY, South Attleboro, Massachusetts
Middle School Math Teacher
1989-1999 EMBRACE MORTGAGE (Formerly Advanced Financial Services), Middletown, Rhode Island
Senior Loan Officer (1996 – 1999)
Systems Analyst (1989 – 1996)
DeVRY INSTITUTE OF TECHNOLOGY, Atlanta, Georgia
BACHELOR OF SCIENCE/COMPUTER INFORMATION SYSTEMS
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