Customer Service Experience

NICOLA KOSS

Washington, NJ ***** 908-***-**** ***********@*****.***

Profile

Hardworking and passionate team player with strong organizational and computer skills. A mutitasker who excels at inspiring great customer experience and satisfaction. Able to quickly resolve customer issues while maintaining composure.

Experience

Machine Operator ABB Group Hackettstown, NJ 09/2023 to Current

Operated several types of machinery contributing to the successful completion of daily tasks.

Demonstrated adaptability by quickly learning how to operate new machinery.

Followed detailed instructions to safely operate machines with accuracy to produce quality products.

Service Cashier Dunkin Brands Lebanon, NJ 01/2023 to 08/2023

Promoted a positive experience by greeting customers warmly and helping as needed.

Balanced cash registers accurately at the end of the shift, minimizing discrepancies.

Closed at night ensuring everything was set up for morning operations.

Customer Service Kohls Department Store Flemington NJ 11/2022 to 01/2023

Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.

Utilized strong product knowledge to upsell items when appropriate, such as store credit cards.

Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

Server / Bartender Olive Garden Bridgewater, NJ 01/2022 to 10/2022

Reduced wait times by efficiently prioritizing tasks and managing multiple requests simultaneously.

Learned multiple jobs including bartending so I could fill in when needed

Developed warm relationships with regular customers to ensure their satisfaction.

Handled high-pressure situations calmly, maintaining composure during busy periods and difficult interactions.

Assistant Swim Coach YMCA Flemington, NJ 10/2022 to 12/2022

Work with various age groups on skills training for different swim strokes

Assisted at swim meets keeping team organized and on schedule.

Skills

Excellent Math and Computer Skill

Adaptability

Order Management / Accuracy

Strong Multitasking

Workplace Safety

Customer Service

Skilled Swimmer

Bartender

Education

High School Diploma

North Hunterdon High School, Clinton Township NJ 06/2021

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