Business Analyst
Resume:
Tonawanda NY *****
************@*****.***
JULIE DIPALMA
OBJECTIVE Secure a position with a leading organization that will lead to a long-term career relationship.
EXPERIENCE M&T Bank BUFFALO NY
Banking Services Analyst II
October 2020 - Present
Responsible for monthly department monthly Regulatory Reporting
Oversaw system implementation, including development and testing
Assisted with department recertifications
Manage Vendor relationships
M&T Bank BUFFALO NY
Group Leader II - Banking Officer
August 2018- September 2020
Managed team workload distribution for both Consumer and Commercial processes
Planned and implemented both departmental procedures and efficiencies
Provided training for new employees and cross-departmental training of existing employees
M&T Bank BUFFALO NY
Operations Specialist III
July 2017-August 2018
Responsible for processing releases on liquid collateral
Maintained accounts held as collateral to ensure accurate recordkeeping
Assisted in monthly audit of vault processes
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First Niagara Bank (KeyBank) AMHERST NY
Section Manager II
January 2016-March 2017
Responsible for the Flood and Homeowners Insurance Portfolio for both Residential and Commercial Mortgages
Oversaw the Insurance Loss process for both residential and auto losses
Planned and implemented policies, procedures and departmental efficiencies
Managed a team of approximately 10 people in a fast pace environment
Well defined knowledge in regulations and guidelines governing the banking industry
FIRST NIAGARA BANK AMHERST NY
OPERATIONS SPECIALIST III
June 2013-January 2016
Responsible for paying all tax related premiums
Assisting in escrow analysis related customer inquiries, as well as servicing general escrow related phone calls
Overseeing all aspects of Private Mortgage Insurance for various loan portfolios including FNMA, FHLMC and FHA loans
Education
BUFFALO STATE COLLEGE
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