Customer Service Certified Nurse
Resume:
TYNA L. SCHNEIDER *** River Bend Anx, SE
Milledgeville, GA 31061
Mobile: 386-***-****
Email: ********@*****.***
EDUCATION:
Certificate – Certified Nurse Aide
Georgia CN0014248540
Exp. 01/02/2026
Certificate - Certified Nurse Aide
Florida 140750 Exp. 05/2024
Certificate - EKG Technician. Graduation Date: 08/22/2016
Southern Technical Institute, Tavares, FL
Certificate – Phlebotomy Technician. Graduation Date: 07/22/2016
Southern Technical Institute,
Associate of Science Degree-
Health Information Technology
Graduation Date: 12/30/2012
ITT Technical Institute, Lake Mary, FL
WORK EXPERIENCE:
Bostick Nursing Center- Milledgeville, GA 08/2024 – 06/2025
Assist residents with their basic ADL’s
E-chart using PCC
Monitor vitals & health changes
Carlton Shores Health & Rehabilitation-
Daytona Beach, FL 09/2022 – 12/2023
CNA for sister facility at Villa Healthcare, DeLand, FL
●Provide basic skilled care to geriatric residents & Rehabilitation patients
●Perform electronic documentations of input/ output & vital signs of residents/ patients
●Perform other essential duties as directed by RN
POPEYES- Orange City, FL 10/2022 to 05/2023
●Customer service skills to include proper cash/debit/ credit handling
●Suggestive sell
●Help resolve customer disputes
●Assist with food preparations
Suwannee Medical Staffing-
DeLand, FL 04/2022- 09/2022
●CNA for various facilities
●Assist residents with basic hygiene
●Properly document nightly actives into electronic medical records
CVS- DeLand, FL 11//2021- 04/2022
●Assist customers dropping off & picking up prescriptions
●Answer phone related prescription questions
●Data enter new & refillable prescriptions
●Check insurance eligibility or offer discount cash card
●Cashier & inventory control
Advent Health- DeLand- DeLand, FL 06/2018 – 11/24/2021
●Medical/ Surgical Cardiac Unit
●Apply and monitor cardiac device on patients
●Assist patients with various basic needs like inconvenience needs, breathing, nourishment
●Transfer patients in/ out of unit to scheduled procedures or other floors
●Do various patient charting throughout shift into electronic medical record
Good Samaritan- DeLand, FL 11/2016 – 02/2018
●Implemented protocol for night shift staff
●Trained new staff for daily routines on all three shifts
●Followed protocol for all emergencies’
●Stayed-in-place for duration of hurricane Irma to assist residents with their needs
Interim Healthcare- Daytona Beach, FL 01/ 2017 – 04/2018
●Visit various clients at their residence to provide basic home care
●Shuttle clients to various o
●Maintain tracking logs of mileage and client’s daily activities and any health issues
American in Home Care- Leesburg, FL 09/2015 – 06/2016
●Assist patient with basic meal preparation and housekeeOEscort patient to various appointments
●Assist patient with self-administered medications
The Cove at Tavares Village- Tavares, FL 06/2015 – 10/2016
●Train new employees for various shifs
●Follow proper emergency procedures
●Assist residents to various activities
●Assist residents with basic daily living skills
●Dispense correct resident’s medicines at appropriate times
●Stayed-in-place for duration of hurricane Matthew
VOLUNTEER EXPERIENCE:
HIM Department, Florida Hospital- Orange City, FL 12/2010- 05/2011
●Sort various patient medical record documents alphabetically
●Scan various medical record documents from paper to electronic records
●Power Chart Validations
●Electronically file ER, Loose Paper, Inpatient/ Outpatient, EEG’s, EKG’s, and cardiac strips
Haven Hospice – DeLand, FL 02/2010 – 02/2011
●Patient visits
●Community functions assistant
82nd Annual AHIMA Convention- Orlando, FL 09/2010
●Pre-pack totes to give to visiting AHIMA convention members
●Work at “Redemption Center” booth
●Answer guest questions
PROFESSIONAL EXTERNSHIP:
Outpatient Clinic, Florida Hospital Waterman, Tavares, FL 09/2016
●Verify identification of patient before collecting blood and urine samples
●Collect appropriate amount of blood by Venipuncture or skin puncture
●Select appropriate specimen containers
●Properly label of all specimens collected
HIM Department, Florida Hospital- Altamonte, Altamonte, FL 05/2011
●Document imaging
●Assemble, review, analyze, code, abstract, maintain, compile, and extract medical record and health data
●Check medical records for completeness, accuracy, and compliance with requirements of regulatory and accrediting agencies
●Release of Information given to properly identified and authorized individuals only
HIM Department, Bert Fish Medical Center- New Smyrna, New Smyrna Beach, FL 10/2011
●Coding inpatient and outpatient medical records
●Scan, copy, fax and file microfiche medical records
●Observe inpatient registration and Emergency Department inpatient registration processes
●Complete medical record charting tasks
MILITARY EXPERIENCE:
Administration Support, Florida Army National Guard, FL 1995- 1998
●Third Good Conduct Award 12/1998; Honorable Discharge 12/1998
Administrationlpl Support, United States Navy Reserve, FL 1991- 1995F
Second Good Conduct Award 08/1995; Honorable Discharge 12/1995
Base Police/ Physical Security, United States Navy, Allied Health, San Diego, CA 1986-1991
First Good Conduct Award 04/ 1990; Honorable Discharge 04/1991
SPECIAL SKILLS AND COMPETENCIES:
●Communicate effectively in English- spoken and written or use a translator devicel
●Relay information to the next relief person or manager in-charge
●Follow well-defined instructions and quick to learn new tasks
●Self-motivated with passion to learn new skills
●Provide encouragement and support to patients, family, visitors and other employees
●Maintain a safe and friendly environment for all patients,visitors and employees
●Ensure compliance with all federal, state and city rules and regulations
●Maintain a professional, confident, positive, courteous outlook in ever changing working conditions
●Team player with abilities to resolve problems & take constructive criticism fairly.
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