Customer Service Assistant Manager

KM

KAMEETTA MOON

**********@*****.*** 423-***-**** Chattanooga, TN 37411

Dynamic leader with a proven track record at HomeServe USA, adept in cost analysis and savings, and excelling in employee supervision. Spearheaded operational improvements, enhancing efficiency and compliance. Skilled in mentoring teams to exceed objectives, my approach combines strategic purchasing with exceptional service delivery, achieving significant operational enhancements.

Cost analysis and savings

Employee Supervision

Purchasing and planning

Training and mentoring

Popeyes Chattanooga, TN

Assistant Manager of Operations

06/2006 - 08/2024

Assisted in developing operational plans and strategies to meet organizational objectives.

Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.

Provided guidance to staff on operational matters, resolving issues as they arise.

HomeServe USA Chattanooga, TN

Repair Manager

08/2020 - 05/2024

Reviewed repair orders and identified any potential problems or issues for resolution.

Ensured that all repairs were performed according to manufacturer standards and specifications.

Monitored the progress of technicians' work to ensure timely completion of repairs.

Fairfield Inn Marriott Chattanooga, TN

Assistant Manager of Customer Service

10/1999 - 06/2006

Provided exceptional customer service by responding to inquiries and resolving complaints.

Maintained accurate records of customer interactions, transactions and feedback.

Managed daily operations in the Customer Service department. Chattanooga State Community College Chattanooga, TN Associate of Applied Science

Expected in 05/2026

Summary

Skills

Experience

Education and Training

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