Help Desk It Support

Willie Jenkins

Pixley, CA *****

Phone: 626-***-**** Email: ************@*****.***

Professional Summary

Results-driven IT professional with extensive experience in operations, programming, system upgrades, implementations, administration, and IT project management. Adept at troubleshooting, training, and quality assurance testing, with a strong background in help desk analysis and IT leadership. Skilled in working independently as a contractor and managing large-scale IT deployments. Seeking a short term contract or remote or local part-time position to leverage my expertise in IT support and system administration.

Core Skills & Certifications

A+ Certification IT Project Management Disaster Recovery & Planning

Help Desk & Technical Support Systems Administration Windows & Microsoft Office Suite

CRM & Outlook Network Troubleshooting Imaging & System Deployment

Professional Experience

Field Nation (Independent Contractor) (01/2025 – Present)

Select and complete IT service tasks via Field Nation, ensuring timely and professional job execution.

Provide on-site troubleshooting, installations, and equipment maintenance for various clients.

Document job progress and resolutions using Field Nation and FastField applications.

TEKSystems – County of Fresno ISD Division (Accounting Clerk/Data Entry, 04/2024 – 09/2024 [Clovis, Ca])

Processed and logged over 30 invoices daily into PeopleSoft to create records in FAMIS.

Updated and managed financial data files, ensuring accuracy and compliance.

Generated professional cover sheets and reports in Word and PDF for Accounts Payable.

TEKSystems – County of Fresno (Lead IT Support) (Multiple Contracts, 2024 [Fresno County])

Supervised IT equipment deployment across 54 geographically distributed voting centers.

Provided hands-on support for electronic voting stations, networking, and troubleshooting.

Trained staff on monitoring and maintaining voting equipment for seamless operation.

TEKSystems – Union Bank/U.S. Bank (Network Equipment Technician) (01/2023 – 05/2023 [Fresno, Tulare, Kings, and Kern Counties])

Installed and configured network infrastructure, including switches, workstations, and peripherals.

Built and maintained network cabinets, ensuring optimal setup for Cradlepoint, routers, and security devices.

Verified network connectivity for access points, ATMs, teller cash recyclers, and office devices.

TEKSystems – Aera Energy (IT Desktop Support) (09/2021 – 06/2022 [Bakersfield, Ca])

Configured and deployed desktops, laptops, and Linux systems with proper docking stations.

Managed IT inventory and performed firmware updates on docking stations and ClickShare systems.

Set up conference rooms with A/V equipment, including projectors and wireless sharing devices.

Judge Group – Optum Serve (IT Administrator) (02/2021 – 05/2021 [Earlimart, Ca])

Installed and configured hotspots, laptops, and printers for healthcare administration.

Provided exceptional customer service, verifying and managing vaccination documentation.

Entered critical data into the California State Department of Health database.

Barrister Global Services (Independent Contractor, IT Support Technician) (11/2020 – 02/2021)

Installed Clear Caption Phones for hearing-impaired clients and provided training on device usage.

Troubleshot printer issues and Point of Sale (POS) systems for retail businesses.

Conducted IT audits, removing unnecessary networking devices to streamline operations.

Kelly Services – E & J Gallo Wines (IT Help Desk & Systems Operator) (06/2017 – 06/2019 Modesto, Ca])

Managed iSeries (System-i) environments, overseeing backups, promotions, and job scheduling.

Provided system support using ServiceNow, resolving tickets and coordinating IT changes.

Monitored system performance using VSphere (VM management), HP Operations Manager, and Active Directory.

United Healthcare/OPTUM (Systems Analyst II) (05/2010 – 03/2017 [Santa Ana, Ca])

Oversaw IT operations and system availability for multiple iSeries computer environments.

Managed system backups, deployments, and ticket resolution for IT infrastructure.

Maintained critical healthcare data systems, ensuring compliance and operational efficiency.

Previous IT Roles (Various Companies, 1998 – 2009)

IT Help Desk & Support (NBTY, Apria Healthcare, Shield Healthcare)

AS/400 Manager (RSL Communications)

RPG Programmer/Operator (Shield Healthcare)

Education & Certifications

Bakersfield College – Business Administration / Accounting

CSU Bakersfield – Business Administration / Accounting

CHP Academy, Bryte, CA – Traffic Information

Computer Learning Center – Certificate in Computer Programming

Key Strengths & Achievements

Proven track record of managing IT operations across multiple industries, including finance, healthcare, and government.

Strong troubleshooting and leadership skills, with a focus on process improvement and efficiency.

Experienced in remote and on-site IT support, ensuring seamless technology operations for clients.

Contact this candidate