Technical Support It

Anthony Williams

312-***-**** *********************@*****.***

Chicago, IL 60628

Professional Summary

Experienced professional with a strong background in law enforcement, cybersecurity, and IT/media technology, bringing over three decades of service in public safety, private security, and hands-on technical support. Proven ability to adapt across high-pressure environments—from frontline policing to digital defense and IT infrastructure support. Holds industry-recognized certifications in cybersecurity and brings practical IT experience supporting academic institutions and media operations. Committed to safeguarding communities and networks through a unique blend of tactical and technical expertise.

Professional Experience

Williams Media Group LLC — Chicago, IL

Media/IT Technician

2016 – Present

- Delivered front-line IT support for clients including students, staff, and faculty.

- Performed password resets, device imaging (Mac and PC), and software/hardware updates.

- Supported setup, configuration, and maintenance of audiovisual and IT equipment in classrooms, offices, and production labs.

- Troubleshot operating systems and prepared devices for deployment.

- Assisted in live media production, streaming, and digital platform content management.

Contract Security Service Provider — Chicago, IL

Independent Contractor

May 1994 – Present

- Provided professional security services for commercial and residential clients.

- Conducted risk assessments and ensured adherence to safety protocols.

- Integrated IT and cybersecurity awareness into physical security planning.

Robbins Police Department — Robbins, IL

Police Officer

March 2008 – April 2012

- Conducted proactive patrols, responded to emergency calls, and completed detailed incident reports.

- Apprehended violators and managed in-custody fingerprinting and processing procedures.

- Performed criminal background checks and testified in court proceedings.

Chicago Housing Authority Police Department — Chicago, IL

Police Officer

October 1989 – November 1999

- Protected public housing communities through patrols, incident response, and conflict resolution.

- Processed in-custody individuals, conducted background checks using law enforcement databases.

- Collaborated with detectives and legal teams on prosecution cases.

Chicago Police Academy — Chicago, IL

Police Trainee

October 1989 – March 1990

- Completed comprehensive training in criminal law, physical tactics, firearms handling, and community policing.

- Certified as a sworn officer upon graduation.

Cybersecurity & IT Experience

IT Help Desk Volunteer — Kennedy-King College – IT Shop — Chicago, IL

2023 – Present

- Provided front-line technical support for faculty, staff, and students.

- Handled password resets, system reimaging, and software/hardware maintenance (Mac and PC).

- Supported IT prep and tech readiness for classrooms, labs, and administrative offices.

- Assisted with troubleshooting and deployment of IT devices campus-wide.

Education & Certifications

Intellectual Point Academy — Cybersecurity Program

Completed 2023

- CompTIA Security+ – Certified

- EC-Council Certified Ethical Hacker (CEH) – Certified

- Training focused on network security, threat detection, penetration testing, ethical hacking, and vulnerability assessment.

Certifications

- CompTIA Security+ – 2023

- EC-Council Certified Ethical Hacker (CEH) – 2023

Core Competencies

- Law Enforcement Operations

- Cybersecurity Threat Analysis

- Violator Apprehension & In-Custody Processing

- Fingerprinting, Courtroom Testimony, Background Checks

- IT Help Desk & Technical Troubleshooting

- Device Imaging (Mac/PC), OS Support, Software Updates

- AV Equipment & Media Production

- Network Security & Endpoint Protection

Technical Skills

- Security Tools: Nmap, Metasploit, Wireshark, Kali Linux

- Operating Systems: Windows, macOS, Linux

- IT Tools: SCCM, imaging software, remote desktop tools

- Law Enforcement Systems: RMS, LEADS, NCIC

- AV & Media: Streaming setups, camera and mic configurations, video editing basics

- Support Tasks: Device imaging, password management, deployment prep

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