Customer Service Representative
Resume:
Dedra Henderson
Customer Service Representative
Little Rock, AR 72205
***********@*****.***
Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Interested in a position for a customer service representative that gives me the ability to handle high volume calls, use my active listening skills, and prove the ability to resolve customer complaints in a professional manner.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Member Service Representative II
AFMC & Office Recruiters-Little Rock, AR
August 2023 to Present
• Updating Medicaid recipients demographic information
• Eligibility factors
• Notating accounts
• Research
• Verification processes
• Denial reasons and plan selection
Daycare Provider
Younglinz Kids Zone-Little Rock, AR
November 2022 to August 2023
• Providing daycare for children
• Feeding children
• Teaching day to day skills
• Potty training
• Communication with patents
• Cleaning
Customer Service Representative II
FIS-Little Rock, AR
November 2021 to November 2022
• Credit specialist
• Call center from home
• Lost/Stolen Reports
• Notation on account
• Opening/closing accounts
• Processing payments
• Approval for limit increase or decrease
• Identity protection
• “Received award for 90% on call audits”
Front Desk Receptionist
Home2Suites/The Hyatt Place-Suwanee, GA
August 2020 to September 2021
• Check in and out of hotel room.
• Filing data
• Safe keeping/ checks&balance
• Making sure room was cleaned and ready for check in. IT Specialist
Arkansas Baptist College-Little Rock, AR
February 2017 to May 2020
• Setting up Wi-Fi connection
• Troubleshooting
• Reset passwords
• Set up student accounts
• “Helped set up wi-if connections throughout the campus” Education
Master Cosmeotology Licenses in Master Cosmetology Paul Mitchell the School-Arkansas - North Little Rock, AR September 2020 to November 2021
Associate in General Studies
Arkansas Baptist College - Little Rock, AR
May 2017 to May 2020
Skills
• Technical Support
• Customer service (10+ years)
• Call center (3 years)
• Typing (3 years)
• Data entry (3 years)
• Communication skills (10+ years)
• Debits & credits
• Help Desk
• Management
• Communication skills
• Computer skills
Contact this candidate