Customer Service Data Management

Meticulous and proficient with a strong background in customer service and data management. Skilled at maintaining databases, resolving customer inquiries and streamlining processes to improve operational efficiency. Known for maintaining high data accuracy and providing exceptional support to both internal and external clients.

KEY SKILLS:

Detail-oriented and able to multi-task in a deadline-oriented environment

Excellent communication skills both verbal and written

Excellent organizational and time management skills

Excellent knowledge of Word, Excel and Outlook, proficient typing skills

Ability to work independently to resolve problems

WORK HISTORY:

2021 -present Marketing Associate - Remote

B2B Only LLC

Appointment Setting

Building Data Reports, Scrubbing Data

Research IT products and vendors

March 2020 – June 2021 Unemployed – due to COVID laid off from Televerde

April 2004 – March 2020 Lead Management, MSR & TSR

Televerde

QC, monitor reports, generate statistics & compare KPI’s

Generate leads into client CRM

Lead generation & Inside sales

1993 – 2004 Self Employed

Prepare financial reports & reconcile accounts for small businesses

Office & System Reorganization

QuickBooks Training

1989 – 1993 CFO/VP

Mayflower Moving & Storage

Oversee financial operations, including budgeting, forecasting & financial reporting

Manage overall operations of Logistics

EDUCATION & CERTIFICATIONS:

Bachelor in Business/Marketing – University of Phoenix – Phoenix, AZ

CAPM – Project Management Certification - Phoenix, AZ

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