Customer Service Data Entry

Savanna Gibson

Wheeling, MO *****

*************@*****.*** 660-***-****

Willing to Relocate Authorized to Work in the U.S. Professional Summary

Results-driven professional with over 7 years of experience in customer service, management, and administrative operations. Demonstrated leadership in team environments with a strong background in system navigation (Microsoft Office, SuccessFactors, Workday, ADP) and performance tracking. Proven ability to handle high-volume data entry, generate detailed reports, and meet critical deadlines. Skilled in cross-functional communication, budget monitoring, and process improvement. Key Skills

Leadership & Team Management Data Entry & Record Accuracy Microsoft Office Suite & System Proficiency Report Generation & Audit Support Customer & Client Relations Financial Services & Budget Tracking Marketing & Outreach Coordination Communication & Time Management Professional Experience

Branch Sales Manager

Advance America - Chillicothe, MO June 2023 - April 2025

- Supervised branch operations and led team performance in loan processing and collections.

- Guided customers through applications in person and by phone, ensuring timely service.

- Generated weekly and monthly reports; submitted compliance and audit documentation.

- Conducted field marketing activities and documented campaign outcomes. Customer Care Representative

FalconTek (Contracted with MTM) July 2022 - January 2023

- Scheduled Medicaid/Medicare transport services while maintaining detailed call logs.

- Resolved service issues and de-escalated customer concerns with empathy and efficiency.

- Collaborated with transportation providers to confirm ride logistics. Customer Service Representative

LendNation - Columbia, MO June 2021 - March 2022

- Facilitated loan applications and financial services while ensuring regulatory compliance.

- Took on managerial duties including scheduling, billing coordination, and weekly reviews.

- Conducted account audits and managed customer inquiries both in-store and by phone. Lead Teacher

Tiger Tots Child Development Center - Columbia, MO February 2021 - June 2021

- Designed weekly lesson plans promoting cognitive and emotional growth in toddlers.

- Supported early learning in writing, numbers, and basic sign language.

- Tracked student progress and provided guidance on behavioral development. Lead Teacher

Green Meadows Preschool - Columbia, MO December 2020 - February 2021

- Delivered age-appropriate instruction and enforced consistent classroom routines.

- Promoted social skills and conflict resolution among preschool children. Customer Service Representative

LendNation - Columbia, MO February 2020 - April 2020

- Processed loans and assessed applicant eligibility through internal systems.

- Placed outbound calls and fielded customer questions with a focus on service quality. Toddler Teacher

Tiger Tots Child Development Center - Columbia, MO October 2018 - February 2020

- Cultivated developmental milestones using sensory activities and early literacy tools.

- Fostered a nurturing environment for toddlers during daily routines and group meals. Cashier & Customer Service Roles

Various - Columbia & Fayette, MO 2016 - 2018

- Delivered efficient service in fast-paced retail environments.

- Trained new employees and resolved customer issues across multiple channels. Education

Fayette High School, Fayette, MO

High School Diploma May 2017

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