Customer Service Business Operations
Resume:
KAONA CURRENT
FINANCIAL & ADMINISTRATIVE PROFESSIONAL
CONTACT
*****.*******@*****.***
PROFILE
Versatile professional with expertise in business operations, administration, customer service, finance, and education. Adept at optimizing task organization and material management for seamless operations and success attainment. Proven track record of collaborating with diverse stakeholders, from executives and administrators to customers, faculty, students, and parents. Demonstrates strong leadership, communication, and adaptability in dynamic business environments, ensuring both structure and flexibility to meet evolving needs.
SKILLS
PROCESS DEVELOPMENT & IMPROVEMENT
STAFF MANAGEMENT
WRITTEN & VERBAL COMMUNICATION
METICULOUS OPERATIONS MANAGEMENT
FINANCIAL MANAGEMENT & RECONCILIATION
SUPIOUR CUSTOMER SERVICE
METICULOUS TYPING SKILLS
IMPECCABLE 10 KEY
EXPERIENCE
Ingenovis Health/US Nursing
Professional Standards Coordinator
7/2022 – 12/2023
Overseeing compliance with policies, procedures, and hiring standards for Healthcare Professionals (HCP) across all Ingenovis brands. Leading the coordination of HCP evaluations, and actively contributing to data collection and reporting for regulatory entities, including the Joint Commission.
Review issues on licensure and employment background reports to determine employment eligibility.
Perform a thorough investigation of the HCP to establish the validity of the issues.
Review charges and gather artifacts to mitigate or aggravate the issues and decide if the HCP can be placed on contract.
Make the final determination of placing the HCP or not based on the investigation.
Work with recruiters, clinical staff, credentialing staff, and payroll on all submittals.
Selected as a top performer and sent onsite to key locations where many HCPs were being staffed in a short period.
Selected to lead multiple disciplines while onsite including housing, credentialing, payroll, and travel.
Facilitate the collection of documentation as directed by the legal team to facilitate ligation or other regulatory matters.
Provide contract support for unbillable contracts including facility signatures and other actions.
Perform annual evaluations for HCPs.
Review feedback provided by clients on post-assignment evaluations for HCPs.
Facilitate/track routine compliance audits as required by the Joint Commission or other regulatory bodies.
Ingenovis/Trustaff
Recruiter Administrator
10/2021 – 8/2022
Dynamically enhance operational efficiency by delivering comprehensive administrative support to recruiters, Healthcare Professionals (HCP), and payroll functions. Cultivate a seamless and standardized interaction platform for all stakeholders, minimizing errors and omissions to ensure a streamlined and error-free process.
Work with recruiters and front-end personnel on all submittals.
Verify matches are ready and validated for payroll execution.
Perform a warm welcome session with existing and new HCP designed to welcome them to new assignments and align on required activities.
Coordinate weekly with existing HCP to ensure all timesheets are collected and validated for an accurate payroll run.
Train HCP on time management systems.
Collect/update required documentation to complete HCP files for contract readiness.
Upload required documents to government systems when needed.
Submit validated timesheets to payroll on-time for weekly processing.
Perform a proactive review and validation that timesheets are being processed for the correct hours before payroll execution.
Troubleshoot all payroll issues that may arise for HCP under my purview.
Complete references check for HCP to ensure successful selection and onboarding.
Provide contract support for the unbillable contracts including facility signatures and other actions.
Provide customer support to HCP when needed.
Cherry Creek School District
Substitute Administrative Assistant
2017 – 6/2023
Provide administrative support to school Deans, Principals, and staff via the following functions:
Trained full-time office staff to execute the role of Administrative Assistant
Facilitate room reservations, agenda preparation, and calendar maintenance for programs, meetings, and events.
Scheduled office meetings and Parent appointments for staff teams.
Answered multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors.
Optimized record filing system to improve document organization and management.
Monitored premises, screened visitors, updated logs, and issued passes to adhere to security rules.
Organized weekly staff meetings and captured and logged minutes for facility and staff.
Supervised Students who had been referred to the office for a variety of issues.
Managed purchasing of supplies for the school to maintain effective stock levels.
Scheduled maintenance teams when needed.
Cherry Creek High School
Sr. Administration Professional
2014 - 2017
As the Sr. Admin, I was responsible for the processes and operations of the Deans office supporting 8 separate Deans.
Optimized & Managed paper and electronic filing systems.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Answered multi-line phone system handling over 400 incoming attendance calls daily.
Established administrative work procedures to track staff's daily tasks and report on overall effectiveness.
Composed and refined memos, letters, and reports to ensure error-free communication.
Ran weekly and monthly reports of all faculty records.
Managed and scheduled weekly meetings of admin staff.
Coordinated events.
Trained new admin staff.
Ordered office supplies to always maintain adequate supply levels.
Liberty Savings Bank
Financial Center Manager
1997 - 2004
Managed all aspects of the Financial Center Operations and staff while ensuring performance and financial targets were achieved.
Developed and operationalized strategic plans for day-to-day operations.
Identified improvement changes regarding key processes for internal controls and accounting procedures.
Maintained strong knowledge of bank products, services, procedures, and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Reviewed operational and security reports to identify possible hazards or security breaches.
Assisted customers with Money management goals, opening and or closing accounts, processing loans, closing loans, funding loans, and signing up for new services.
Oversaw high-volume accounting operations with multiple employee team focused on efficient budget administration, AP/AR and other financial management needs.
Trained new staff members.
Made and maintained the schedule for the office.
EDUCATION
Business Administration & Management
Parks College – Denver, CO
1997 - 2001
Volunteer
2018 - Present
Grandview High School PTCO Board Treasurer
2018 - Present
Grandview High School Football Booster Club 2022 & 2026 class representative
2022 - Present
Grandview High School Lacrosse Booster Club – Member at Large
COMPUTER KNOWLEDGE
MICROSOFT OFFICE
EXCEL
OUTLOOK
BULLHORN
QUICKEN
MONEYMINDER
NOVELL
POWERSCHOOL
GOOGLE-DRIVE
SHARE-POINT
40 WMP
10 KEY/DATA ENTRY
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