Customer Service Technician

Summary

My name is Jennifer, but usually I go by Alex. Im a single mother with over 12 years of diverse experience, combining a strong foundation in customer service, with a newly earned certification in Automotive Technology. My first job was at Wendys Restaurant for almost 4 years. In 2012 I had health related issues, disabling me from work, called Guiilian Barre Syndrome paraylzing me from the neck down. It was a very slow and hard process. Since then, I recently earned my Automotive Service Technician Certification from TCAT of Morristown, in 2023.Growing up my Dad always worked on everything from rebuilding cars to motorcycles. I decided to further those same skills by earning my certification in Automotive Technology. Around the same time I graduated, unfortunately, my mom had been diagnosed with lung cancer. After learning this, I chose to care for her, until she passed away, in June of 2024. Skills

Fast Learner, Communication, Customer Service, Cash Register Operation, Servicing and Car Mechanics, Friendliness, Monitoring and Installation of Braking Systems, Vehicle Suspension, Positive Attitude, Automatic Gear Transmission, Tire Repair, Engine Repair, Customer service, Payment Systems, Microsoft word, Communication skills Certificates

Automotive Service Technician, ASE Certification, https://myworkkeys.act.org/mwk/emCertDetails.do Experience

Big Lots, Greeneville TN, Greeneville

Sales Associate 03/2019 - 08/2021

Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments Provided exceptional customer service by greeting customers with a friendly demeanor Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed Kept clean and organized checkout area, including bagging items properly and restocking supplies Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs Handled exchanges or refunds according to company policies Trained new employees on operating cash registers effectively Managed customer complaints promptly, ensuring a positive resolution and keeping customers happy Top employee for meeting our weekly goal of signing up new customers for the company's rewards program Unemployed TN, Greeneville

Disabled/ Unemployed 09/2012 - 01/2020

In 2012, I was diagnosed with Gullian Barre Syndrome, a disabling condition that attacked my nervous system, which paraylzed me unabling me to care for myself for months. Amazingly enough, I pushed through learning to walk, talk, and pushed through recovery. It was still a slow process and left me disabled for a while,

Finally in 2020, I decided to go to school and earn my certification in Automotive Technology for Automotive Service Technician which I received in 2023.

Advanced Call Center Technologies TN, Gray

Call Center Representative 07/2012 - 09/2012

Resolved complex customer complaints by investigating the root cause of the issue and implementing solutions Served as a liaison between customers and other departments such as sales or technical support to ensure seamless communication

Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customers Ensured the client I would assist them the best of my ability to thier satisfaction Jennifer Broyles

Afton, TN 423-***-****

**********@*****.***

Listen carefully to the client while also keeping copying the dialog for future reference. Wendy's Restaurant System TN, Greeneville

Wendy's Crew Member 01/2007 - 06/2011

Handled cash transactions including receiving payments, giving change, and processing refunds accurately Trained new crew members on cash handling procedures, customer service protocols, and store policies Maintained a clean and organized work area to ensure a positive experience for customers Ensured adherence to health and safety regulations by consistently monitoring food storage temperatures, enforcing cleanliness standards

Managed food inventory levels by conducting regular stock checks Ensured timely preparation of food items during busy periods Collaborated with other employees to ensure smooth workflow and efficient service Ensured the costumer was satisfied with their orders Education

Tennessee College of Applied Technology of Morristown Morristown, TN Automotive Technology 05/2023

I had a 3.23 GPA and achieved my Automotive Service Technician Certification and become ASE certified at TCAT of Morristown. Although I had grown up around cars my whole life, I was able to add to my knowledge and experience during the time I attended school. We replaced brakes, tires, batteries, lights, wipers, even CVT transmissions etc .I was able to successfully rebuild my honda while I was there.

Chuckey Doak High School Afton, TN

High School Diploma 05/2009

Graduated honors with a 3.5 GPA

I was a Tennessee scholar

References

Rob Robbins - Automotive Instructor at Greeneville/ Greene County Center of Technology. 423-***-****. Jennifer Yarborogh - Manager at Wendys Old Fashioned Hamburgers 423-***-**** Carolyn Tallman- Doak Elementary School Teacher 423-***-****

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